What are the responsibilities and job description for the Assistant Service Manager position at Wilkins RV?
Company: Wilkins Recreational Vehicles
Position: Assistant Service Manager - Churchville, NY
Salary Range:
- $55,000 - $80,000 annually (includes base pay and performance-based commission).
- Eligible for profit-sharing.
Benefits:
- Medical/Dental/Vision Insurance
- 401K/401K Matching Program
- PTO/Sick Time
- Voluntary Benefit Program
- Employee Referral Program
- Employee Discount
- RV Borrowing Program
Job Responsibilities:
- This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
- Greets, establishes, and maintains a positive rapport with customers.
- Assists customers in determining needs; promotes our products, accordingly.
- Estimates cost of repair and prepares itemized service order.
- Initiates service orders, secures customer’s signature, and closes when completed.
- Develops a keen understanding of all of our products and services.
- Understands effective service sales processes and actively seeks sales opportunities.
- Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
- Understands customer’s needs, committed to exceed customer expectations every day.
- Complies with all company policies and procedures.
Requirements:
- 2 years’ experience in a management position is preferred but not required.
- Strong communication skills,
- Positive attitude,
- Strong work ethic,
- Ability to work effectively in a team leadership setting.
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
Salary : $55,000 - $80,000