Food Service Technician Manager

About M.R. Williams Inc.

M.R. Williams, Inc. is a family-owned business where convenience distribution is done differently. Established in 1976, M.R. Williams, Inc. has evolved throughout the years, partnering with the convenience store channel to provide not only products and customer service but technological solutions unlike any other. Our employees understand that their purpose is to make every decision by first asking how it will impact the customer. We take pride in understanding our customers’ needs and providing solutions through our selfless service and continuous search for improvement. We are excited to find talented individuals who share our passion for our customers.

Novelty Express is a leading provider of novelty and impulse items for convenience stores, truck stops, travel centers, and other retail outlets. It is a division of M.R. Williams, Inc., serving customers via a DSD model.

WilFoods, LLC, our sister company, offers a comprehensive selection of proprietary grab-n-go products, with custom label availability. We operate state-of-the-art facilities, handle all the staffing and regulatory requirements, and more. Our products are available for distribution to various industries, including convenience stores, schools, prisons, office parks, and more.

All MR Williams employees are to demonstrate behaviors in harmony with MR Williams' values of Sincere Commitment, Selfless Service, and Never Satisfied.

Position Summary

A Food Service Technician Manager is responsible for managing food service operations within an organization, restaurant, or institution. Their duties include hiring, training, disciplining, and sometimes firing employees, ordering food and beverages, overseeing food preparation and other kitchen operations, ensuring compliance with health and food safety standards, addressing complaints regarding food quality or service, scheduling staff hours and assigning duties, and managing budgets and payroll records

Responsibilities

• Scheduling employee work hours to ensure that all shifts are adequately covered.
• Completing payroll and maintaining employment records.
• Ensuring that customers are served quality food in a timely manner.
• Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
• Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
• Accurately tallying all cash and charge slips.
• Reviewing sales records to determine which menu items are most profitable.
• Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed.
• Switching off all lights and enabling the alarm system at the close of business.
• Other duties as assigned by management.

Education, Experience and Skills Required

• Bachelor’s degree in restaurant management, food service management, or related field is preferred.
• Food protection manager certification (FPMC) or Foodservice management professional (FMP) accreditation is advantageous.
• Proven experience working in the food service industry.
• Sound knowledge of labor laws as well as food health and safety regulations.
• Excellent organizational and problem-solving skills.
• Outstanding leadership and management skills.
• Exceptional communication and customer service skills.
• Attention to detail.

Physical Requirements, Working Conditions, and Travel Requirements

• Physical Requirements
• Must be able to lift up to 50 pounds.
• Must be able to push up to 50 pounds.
• Must be able to pull up to 75 pounds.
• Standing for long periods, general bending and twisting are associated with lifting.
• Local travel may be required.
• Be able to operate in cold (below 40 degrees) environments