IT Helpdesk Support Technician

GENERAL DESCRIPTION:

Wilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process.

We are looking for an IT Helpdesk Support Technician to provide daily support within our Information Technology Department. This position is responsible for providing technical assistance and support related to computer systems, networks and servers, equipment, and software. The IT Helpdesk Support Technician will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

RESPONSIBILITIES (including, but not limited to):
All lawful directives of your supervisor or a member of Company management.

• Provide technical assistance and support for incoming queries and issues related to desktop computer systems, software, and hardware.
• Investigate, prioritize, and timely resolve requests for assistance from all users and maintain log of service calls, client requests, and their dispositions.
• Install, configure, upgrade, and repair PC and MAC workstations, mobile devices, and related equipment.
• Assist with installation and maintenance of network hardware and cabling as required.
• Train computer users and develop training materials.
• Ensure optimal performance of desktop computer systems.
• Work with vendor support and run diagnostic programs as appropriate to resolve technical problems, and coordinate with staff regarding persistent problems.
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
• Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies to support the business.

QUALIFICATIONS:

• BS/BA Degree OR Minimum Associates Degree and related certification or work experience
• 2-3 years’ experience supporting Windows and Mac desktops, laptops, and mobile devices
• Proficient in basic system administration tools and concepts
• Knowledge of mainstream Microsoft desktop applications on PC and MAC platforms
• A and Microsoft Certifications, a plus
• Must be able to move and lift common office equipment such as monitors, desktops, and other computer hardware
• Must be able to work evenings and weekends as required
• Excellent oral and written communication skills

This job description is subject to change from time to time at the Company’s discretion.

As a direct marketing company, there are times when client deadlines dictate additional work hours. Our employees are expected to be available beyond standard work hours when necessary.

We’d love to hear your story and learn how your talents and experiences will enhance our team. You can find out more about us at wilengroup.com. This is a full-time position. We are an equal opportunity employer and a drug-free workplace. E-Verify.

For New York, the expected hourly range for this position is between $22.00 and $26.00 per hour. The actual compensation will be determined based on experience, geographic location, and other factors permitted by law.

Wilen offers a variety of benefits to eligible employees, including health insurance coverage (Medical, Dental, Vision), paid holiday, paid time off (PTO), 401(k), and many others.