What are the responsibilities and job description for the Route Support position at Wildman Business Group LLC?
Wildman is a family operated commercial laundry, headquartered in Warsaw with locations throughout the Midwest. We've been in the business over 70 years and pride ourselves on providing excellent service and custom solutions to area businesses to help them succeed, through items and services such as uniform and mat rental, first aid, apparel and promotional items, and many more.
Our passion is to wildly change lives by empowering people to realize their full potential and purpose - unlock yours today!
The Route Support role is responsible to deliver exceptional customer service by reliably covering delivery routes for assigned Route Service Representatives, ensuring accurate and timely deliveries, building customer relationships, and supporting account growth. Based on the experience of candidates and evolving business needs, this position may be changed to a Route Manager role.
Responsibilities and Essential Duties:
- Schedule: Monday through Friday.
- Achieve daily route service schedules as assigned.
- Take actions required to increase revenue growth. (i.e., add inventory, control credits, provide sales leads)
- Timely address customer concerns and proactively find solutions to drive customer satisfaction.
- Communicate with internal teams to resolve service disruptions or product shortages
- Complete installations, as needed (i.e., install dispensers, cabinets, etc. to properly stock products on-site).
- Respond to customer requests regarding service needs, invoicing, payment, and collections.
- Participate in trainings when not assigned to route coverage
- Be an ambassador for Wildman and live out those values in the workplace and in the community.
- Operate safely and professionally while on the road and at customer sites
- Other duties as assigned by Supervisor
- Reliable and predictable attendance.