What are the responsibilities and job description for the Route Support - First Aid and Safety Division position at Wildman Business Group, LLC?
Wildman is a family operated commercial laundry, headquartered in Warsaw with locations throughout the Midwest. We've been in the business over 70 years and pride ourselves on providing excellent service and custom solutions to area businesses to help them succeed, through items and services such as uniform and mat rental, first aid, apparel and promotional items, and many more.
Our passion is to wildly change lives by empowering people to realize their full potential and purpose - unlock yours today!
Responsibilities and Essential Duties:
- Schedule: Monday through Friday.
- Achieve daily route service schedules as assigned.
- Take actions required to increase revenue growth. (i.e., add inventory, control credits, provide sales leads)
- Timely address customer concerns and proactively find solutions to drive customer satisfaction.
- Communicate with internal teams to resolve service disruptions or product shortages
- Complete installations, as needed (i.e., install dispensers, cabinets, etc. to properly stock products on-site).
- Respond to customer requests regarding service needs, invoicing, payment, and collections.
- Participate in trainings when not assigned to route coverage
- Be an ambassador for Wildman and live out those values in the workplace and in the community.
- Operate safely and professionally while on the road and at customer sites
- Other duties as assigned by Supervisor
- Reliable and predictable attendance.
Requirements and Qualifications:
- High school diploma or equivalency required
- Must obtain and hold a Driver’s License (Chauffer’s or For Hire Endorsement) in good standing
- Must be able to pass a Department of Transportation Physical and meet the minimum physical requirements to be able to perform the essential functions of the role
- Must pass all pre-hire screening required for the position
- Must be able to accommodate flexible daily start and end times for route coverage
- Ability to build relationships is essential
- Ability to work in a fast-paced environment
- Strong attention to detail skills with great follow up is required
- Prior route-based customer service experience strongly preferred
- Requires maximum physical effort; required to sit for extended periods.
- Must be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk.
- Must be able to drive a truck/step van and obtain a DOT certification.
- Maximum unassisted lift = 50 lbs.
- Ability to read, enter and use efficiently a handheld computer.
- Ability to use telephone to communicate with customers and internal support personnel.
