Bronx Zoo

Temporary/Seasonal

RIDES

Job Description
Department: Rides
Location: Bronx Zoo
Title: Monorail Tour Guide
Employment Type: Temporary/Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Range: $18.00 per hour
Reports To: Supervisor
Schedule: Must be able to work weekends and holidays; weekday hours also available
Hours: 9:00am – 5:00pm, dependent on weather and guest attendance; schedule subject to change through the spring and summer. Occasional after-hours events.

Position Summary
Tour Guides ensure that our guests enjoy a fun-filled and educational experience on the Wild Asia Monorail.

**A valid Driver’s License is mandatory**

Responsibilities
Responsibilities include but are not limited to:

• Providing educational and enthusiastic narrations to large groups on the Bronx Zoo Monorail
• Providing excellent service to guests, including maintaining general knowledge of park attractions and amenities, answering questions and finding ways to create a great guest experience, in accordance with WCS standards of guest service
• Helping guests enter and exit Monorail with special attention to children, elderly, and disabled patrons
• Maintaining order among guests waiting to enter ride and safely admitting the appropriate number of guests in a timely manner
• Monitoring area and communicating with guests to ensure their safety
• Maintaining cleanliness and organization of assigned work areas as instructed
• Completing other related assignments and helping others on the team as required
• Assist as needed with Event Programming events and special projects

PERKS of Working with Us:

• Free employee access to 5 Parks: Surround yourself with animals of all kinds and get the opportunity to interact and engage with like-minded colleagues.
• Complimentary Parking
• Five Complimentary Guest Park Tickets (After 45 days)
• Company-provided uniforms.
• Access to online learning and tuition discounts with Monroe College
• Earned Paid Sick Time
• Employee Assistance Program
• Free Banking
• Discounts at Food & Merchandise Concessions

Location

• Bronx Zoo

EOE/M/F/D/V
#LI-DNI

Qualifications:

• Minimum age of 18 years or older.
• Valid driver’s license required.
• Strong presence, and ability to connect with large groups.
• Strong verbal communication skills.
• Ability to memorize narration.
• Ability to work effectively in a fast-paced environment.
• Ability to work outdoors in a variety of weather conditions.
• Ability to frequently move objects weighing up to 20 - 50 pounds.
• Must be dependable and reliable.

Additional Responsibilities include:

• Assist with holiday, exhibit, and event set-up.

Preferred Qualifications:

• Prior customer service experience
• Background in theater, education, biology, or zoology preferred.

$18.00/hr