What are the responsibilities and job description for the Slot Floor Worker position at Wildhorse Resort & Casino?
WAGE RANGE: $14.55 TIPS
OPEN UNTIL FILLED: 1ST PULL DATE, NOVEMBER 11, 2026
JOB SUMMARY
Responsible for front-line guest service, including being host/hostess, and cashier for gaming customers, assisting customer needs to promote slot play.
ESSENTIAL JOB FUNCTIONS:
- Ensure customer satisfaction and casino play through prompt, efficient, and friendly service.
- Responsible for checking out and maintaining an accurate count of slot banks, including all cash handling and paperwork procedures.
- Provide cash services for guests, including making changes, assisting with the retrieval of tickets, and verifying and assisting with jackpot payouts.
- Promote exemplary guest service by being knowledgeable of games in play, special events/activities, casino promotions, and operational information.
- Maintains close floor surveillance over assigned areas to detect irregularities on the part of players or established procedures.
- Handle routine slot machine maintenance and obtain the services of the slot technicians if needed.
- Assist guest service needs by communicating with beverage/food servers, transportation, etc.
- Maintain outlined guest service standards by prompt greeting, offers of assistance, and minimizing any wait time the customer incurs.
- Continually rotate throughout assigned areas anticipating and providing guest service needs.
- Will handle customer inquiries and play assistance, deferring any disputes or conflicts to the supervisor.
- Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
- Promotes a clean, safe, healthy, and friendly work environment for employees and guests. Promptly reports all concerns to the supervisor.
- Ensure that the operation of equipment, tools, and materials is handled safely.
- Promote internal guest service standards by treating employees with courteous respectful behavior.
- Other related customer service duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SIGNATORY ABILITY:
- Slot Floor keys.
- Slot Floor Wallet.
- Jackpot Payout.
ACCESS TO SENSITIVE AREAS:
- Count area.
MINIMUM QUALIFICATIONS:
- Minimum of six (6) months of front-line customer service experience.
- Must possess strong money-handling skills to count, make a change, and balance a cash bank in a fast-paced environment.
- Need to stand and walk for long periods in a noisy environment; perform repetitive motions with wrists, hands, and fingers.
- Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Requires a High-Security Gaming License clearance.
- Must be at least 21 years of age.
PREFERRED QUALIFICATIONS:
- Ten key experiences.
DISCLAIMER
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned at any time based on business needs.
Salary : $15