What are the responsibilities and job description for the Banquet Server (Part Time) position at Wildhorse Resort & Casino?
Wage Range: $14.00
Open Until Filled; 1st closing date: APRIL 30TH, 2025
JOB SUMMARY
Responsible for providing efficient, personable service for banquets booked at WRC, including set-up, attractive food display and proper food handling maintenance, beverage service, and providing attentive service to guests’ dining needs.
ESSENTIAL JOB FUNCTIONS:
- Ensures customer satisfaction through prompt, efficient and friendly service, placing the customers' service needs first.
- Responsible for proper food handling, ensuring that food is stored and maintained at appropriate temperature.
- Assists Banquet Captain with banquet set-up as outlined in guest contract, including table settings, seating, theming, etc., to include setting up tables and chairs.
- Performs routine set-up, including setting table cloths, linens, silverware, glassware, place settings, dinnerware, etc., according to service standards.
- After event, promptly assists with take down and clean up.
- Throughout banquet service, maintains a neat, clean and organized flow at assigned station.
- Accepts payment for beverages, accurately processing in POS system.
- Keeps Supervisor apprised of operational concerns including recipes, inventory, and supply needs.
- Makes sure all store rooms are clean, organized and secured.
- Reports any health standards or safety needs immediately to Supervisor
- Promotes internal guest service standards with courteous and respectful behavior with co-workers. Maintains a cooperative, positive attitude with an emphasis on team work.
- Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
- Other duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None.
SIGNATORY ABILITY:
- None.
ACCESS TO SENSITIVE AREAS:
- POS system.
- Food & Beverage storage area.
MINIMUM QUALIFICATIONS:
- Six (6) months of customer service experience.
- Demonstrates interpersonal skills and abilities that promote positive guest service.
- Effective communication - good auditory acuity, able to respond to questions and provide information.
- Physically able to: stand or walk for long periods of time; performs routine bending and lifting of product up to 20 lbs.; performs repetitive motions of arms, hands, wrists, and fingers; stretches, lifts and maneuvers furniture and equipment up to 50 lbs.; works in a varied hot, cold and smoky environment.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Possesses an energetic, motivated personality.
- Must be able to work in a team environment.
- Flexible schedule, must be able to work evenings, weekends, and holidays.
- Must possess or obtain a Food Handler's certificate and an OLCC certificate within 30 days of employment.
- Requires a High Security Gaming license clearance.
- Must be at least 21 years of age.
PREFERRED QUALIFICATIONS:
- Previous banquet server, catering, or restaurant waiter experience.
Salary : $14
