What are the responsibilities and job description for the Traditions Cashier Host position at Wildhorse Resort and Casino?
WAGE RANGE: $15.00-$25.00
OPEN UNTIL FILLED: 1ST PULL DATE: JULY 20, 2026
JOB SUMMARY
Officially greets and caters to the needs of customers, graciously hosting, accepting payment, and assisting staff as needed to ensure guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
- Ensures exemplary customer satisfaction through prompt, efficient, and friendly service.
- Greets guests, escorts them to tables, and provides information regarding specials.
- Checks out the bank and operates the cash register.
- Verifies check-in and cash register reconciliation and prepares shift-end check-out and cash register reconciliation.
- Promptly accepts customer bills and payments, and processes cash, credit card, coupons, or comps.
- Maintains knowledge of current menu and/or specials and Wildhorse events.
- Takes an active role in promoting guest service and advises F&B Managers of guest service issues.
- Assists with seating arrangements, including moving tables and chairs.
- Takes names for the waiting list, and calls people over the P.A. system when going down the list.
- Adheres to cash handling procedures established for cashier/host/hostess staff.
- Answer room service calls, take orders, deliver food to the room, and verify the method of payment.
- Helps maintain a smooth flow in the dining room between guests and servers.
- Assists as needed with table bussing, settings, and side work.
- Handles guest questions/concerns promptly and professionally, deferring disputes/conflicts to the supervisor.
- Complies with regulatory laws, employee handbook, department policy and procedures, and safety codes, etc.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
- Ensures that the operation of equipment, tools, and materials is handled safely.
- Promotes internal guest service standards through courteous and respectful behavior.
- Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
ACCESS TO SENSITIVE AREAS:
- POS system.
MINIMUM QUALIFICATIONS:
- Six (6) months of experience in a position requiring exceptional customer relations skills.
- Six (6) months of cashier experience.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to count back change accurately and efficiently.
- Effective communication skills-verbally ability to provide instruction, responds to questions and has exceptional interpersonal skills and abilities.
- Needs to stand and/or walk for long periods; perform repetitive motions with wrists, hands, and fingers; bend, lift, and maneuver 25 lbs.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment, with permit application submitted by first day of employment.
- Requires a High-Security Gaming license clearance.
- Must be at least 21 years of age.
Licenses & Certifications
Required- High Security Badge
Salary : $15 - $25