Front Desk Agent - TownePlace Suites El Paso Northwest

Wildflower Hotels is now hiring a dedicated and passionate Front Desk Agent/s for our TownePlace Suites El Paso Northwest opening in June 2025. The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests approaching the Front Desk in accordance with Marriott standards.
• Maintain proper operation of the phone system and ensure that all Marriott performance standards are met.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service, facilities and hours of operation.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Follow all hotel credit policies.
• Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all hotel policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

KNOWLEDGE, SKILLS, & RESPONSIBILITIES REQUIRED:

• Experience in a hotel REQUIRED.
• High School diploma or equivalent required.
• Experience with Marriott operating systems (a plus but not required).
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.
• Job Type: Full-time

EXPERIENCE

• Hotel Front Desk: 1 years (REQUIRED)
• Marriott Operating Systems (Preferred)

PLEASE DO NOT APPLY IF YOU CANNOT WORK WEEKENDS AND HOLIDAYS.

If you possess the above skill set and would be interested in applying for this exciting position, please submit your resume for consideration.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• hotel: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• El Paso, TX 79932 (Required)

Ability to Relocate:

• El Paso, TX 79932: Relocate before starting work (Preferred)

Work Location: In person