What are the responsibilities and job description for the Night Auditor position at Wilderness Resort?
Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.
Join the Wilderness Family for a rewarding employment experience! #WeAreFamily
The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!
The Night Auditor position is responsible for 3rd shift guest services duties.
This is a part or full-time position with night and weekend availability.
Essential duties and tasks of the position include but are not limited to:
- Follows and completes all Night Audit procedures as described in the procedure manual.
- Ensure superior guest services as dictated in Guest Services training.
- Greet, register, and assign rooms to guests of hotel.
- Verify customers' credit card, establishes how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest I.D.
- Keep records of room availability and guests' accounts manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Perform simple booking activities such as balancing cash accounts.
- Issue room keys and direct guests to their rooms.
- Review accounts and chargers with guests during the check-out process.
- Post charges for rooms, food & beverage, and all other miscellaneous charges.
- Transmit and receive messages using telephone, cell phone, or radio.
- Contact appropriate departments when guests have special requests, requirements, or needs.
- Responsible for cash banks.
- Communicate with guests and other managers in order to ensure coordination of hotel activities.
- Monitor alarm panel and dispatches alerts to security, emergency personnel, and on call management as necessary.
- All other duties as assigned by management.
Wilderness Resort is an Equal Opportunity Employer