What are the responsibilities and job description for the 2nd Shift Food & Beverage Supervisor position at Wilderness Resort?
Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.
Join the Wilderness Family for a rewarding employment experience! #WeAreFamily
The Wilderness Resort is seeking a hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!
The PM Food & Beverage Supervisor is responsible for ensuring staff is in compliance with company procedures and providing the highest quality service and products with maximum operating results.
This is a full-time position with night and weekend availability.
*Must currently hold a valid Wisconsin Driver's License with a clean driving record
*If not currently held, must be able to obtain the following within 90 days of hire: Wisconsin Responsible Beverage Server Course, an up to date Operator's License for the Village of Lake Delton, and be certified in food safety.
* This position requires the ability to frequently and repeatedly lift up to 50 pounds and walk roughly 5 miles per shift.
Essential duties and tasks of the position include but are not limited:
- Supervision of staff to include; training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide exceptional internal and external guest satisfaction.
- Greeting and informing guests and team members of specials and new items in the restaurants.
- Ensuring that the restaurants/food outlets adhere to Wilderness Resort standards, cleanliness, conditional, and service standards at all times.
- Addressing opportunities or concerns of a guest and resolving them in a timely manner.
- Work closely with and report all issues/feedback to the Sr. Food & Beverage Manager.
- Oversee nightly shifts. Complete mastery of all duties including bartender, server, busser, hostess, and dishwasher.
- Assist with overseeing the rest of the Food and Beverage Department as the F&B Supervisor on Duty.
- Product ordering and inventory tracking for the assigned outlet.
*Wilderness Resort is an Equal Opportunity Employer*