Recreation Attendant

Requirements

• Must be at least 16 years of age
• Friendly, outgoing, reliable and punctual
• Professional appearance and attitude at all times
• Knowledge of basic math; ability to handle money with accuracy
• Requires good communications skills; capacity to understand/follow oral and written orders
• Strong problem-solving skills
• Self-motivated with the ability to work with or without supervision
• Available to work a combination of weekdays, weekend, holidays and occasional weeknights
• Ability to react calmly and effectively in emergency situations

Focus

Tasks, Duties

• Perform tasks as directed by the on duty shift supervisor, Assistant Recreation Director, or Recreation Director
• Assist in running daily activities, special events, sports tournaments, and other projects as needed; some events may require working outside for long periods
• Assist guests in signing up for classes
• Assist guests in rental of equipment at location scheduled
• Ensure guests are properly fill out liability forms needed to participate in activities
• Ability to enforce safety rules for facilities and activities
• Interact in a professional and courteous manner while supervising youth and adults participating in activities
• Receiving and resolving guest complaints
• Handling patronage statistics
• Handling money and making correct change for rentals
• Maintain equipment
• Handle minor maintenance issues as they arise at the facility
• Assist in maintaining cleanliness of the resort amenities and facilities as needed
• Performs other duties as requested

Communication/Team Involvement

• Communicate with team members to increase productivity
• Alert Supervisor/Assistant Recreation Director to any issues that may require attention
• Provide assistance to the on duty shift supervisor, Assist Recreation Director and the Recreation Director as needed
• Participate in the feedback loop that includes staff members at all levels to underscore the resort's team-oriented culture
• Requires good communications skills both orally and written; capacity to understand and follow oral and written orders
• Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
• Ability to accept and adjust to constructive criticism
• Ability to establish and maintain effective working relationships with fellow employees, supervisors, and public

Decision-Making, Judgement, and Initiatives

• Organize daily assignments to ensure efficient task completion
• Implement time-saving or quality-improving production solutions
• Tasks require thorough perception and judgement

Professional Development and Mentoring

• Complete requisite on-the-job training
• Attend staff development meetings
• Attend additional training functions as directed

Physical Requirements:

• Tasks require thorough perception and judgement
• Tasks involve some physical effort, i.e. some standing, walking, and frequent light lifting (5-10 lbs.); infrequent moderately heavy lifting (20-50 lbs.); minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
• Some tasks may involve extended periods of sitting, standing and walking

Core Responsibilities

•  1 Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
•  2 Maintain a professional appearance and attitude at all times
•  3 Assist guests in rental of equipment at location scheduled
• 4 Ability to enforce safety rules for facilities and activities
• 5 Assist in maintaining cleanliness of the resort amenities and facilities as needed