What are the responsibilities and job description for the Inside Sales Specialist position at Wildeck, Inc?
THE ROLE:
Inside Sales Specialist
LOCATION
: Waukesha, WI
REPORTS TO:
Sales Manager
POSITION TYPE:
Full-time, exempt
OUR OPPORTUNITY:
The Insides Sales Specialist provides superior customer service ensuring the accurate and timely conversion of request for quote to sales order capture. They will work collaboratively with the outside sales team to drive sales and profit.
YOUR RESPONSIBILITIES:
• Drives OTAC ("on-time, accurate, and complete") throughout the selling process from RFQ to sales order capture.
• Works closely with the outside sales team to craft and deliver quotes per the customers' specifications.
• Updates customers on quote status, including expiration dates and/or price changes.
• Encourages the Voice of Customer (VOC) to uncover new product development opportunities.
• Collaborates with and acts as a liaison between engineering, finance, operations and other key departments and the customer during the sales process.
• Other duties may be assigned.
YOUR QUALIFICATIONS:
• Bachelor's degree (B.A.) from a four-year college or university
• Minimum of three years' experience in sales or customer service, preferably in material handling or related industry.
• Current, valid Driver's License.
• Experience with workplace tools such as Microsoft Office, Salesforce, and ERP systems.
• An internal passion for helping people and improving processes.
• Strong interpersonal and communication skills.
• Places the customer at the center of all activities.
• Ability to multi-task and meet deadlines in a fast-paced environment.
OUR COMPANY
Headquartered in Waukesha, Wisconsin, Wildeck is a subsidiary of Holden Industries, and is a 100% employee-owned company. Wildeck is the largest U.S. manufacturer of industrial steel work platforms (mezzanines), vertical lifts (VRCs), rideable material lifts (RML), safety guarding products, industrial ladders, crossovers, and more. We have been providing the highest quality products to the distribution industry for almost 50 years.
Wildeck provides employees a comprehensive total rewards package. Along with competitive compensation we offer three different health plans, dental, vision, life insurance, short- and long-term disability, identity protection service, paid parental leave, employee assistance program, continuing education, generous paid-time-off and nine paid holidays.
Retirement plans include the Employee Stock Ownership Plan (ESOP) and 401k. Contributions to the ESOP are made by the Company annually based on profitability. One of the many benefits of being an employee-owned company is that our employees are our shareholders with the ability to directly impact the profitability of the company and share in the rewards.