What are the responsibilities and job description for the Raleigh - Host/Hostess position at Wild Wing Cafe?
Let the good times "rock and roll"! Wild Wing Cafe is searching for great people that are interested in the hospitality industry to join our team. If you like working in a cool, upbeat atmosphere, then Wild Wing Cafe is the place!
We are currently hiring a Host/Hostess.
Job Summary:
We are seeking a friendly and customer-oriented Host/Hostess to join our team. The Host/Hostess will welcome guests to our establishment, seat them at the appropriate tables, and ensure a smooth dining experience for all patrons.
Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks efficiently.
- Strong organizational skills.
- Ability to work in a fast-paced environment.
- Knowledge of restaurant procedures and customer service principles.
Responsibilities:
- Greet guests as they arrive and thank them as they leave.
- Seat guests based on their preferences and the restaurant's availability.
- Answer incoming calls and take reservations when needed.
- Manage the waiting list and notify guests when tables are ready.
- Assist with setting up and clearing tables as needed.
- Collaborate with servers and kitchen staff to ensure guest satisfaction.
- Handle guest inquiries and resolve any issues that may arise.
- Maintain a clean and organized work area.
Benefits:
- Competitive wages.
- Opportunities for advancement.
- Employee discounts.
- Flexible scheduling.
- Positive and inclusive work environment.
Requirements:
- Positive attitude
- Great interpersonal skills
- Ability to be patient and have a guest-oriented mindset
- Ability to learn the computer system/POS navigation
- All positions are also expected to perform a variety of side work tasks
- Ability to think quickly
- Ability to bend, kneel, and lift items frequently weighing up to 25 lbs
- Flexibility and availability to work am, pm, and weekend shifts
- Must have reliable transportation
- Must be at least 16 years of age