Retail Store Manager

Retail Store Manager

Role Purpose

As a Store Manager, you own the building and lead the people strategy. You steward the customer experience, safety & compliance, merchandising and inventory health, and full P&L delivery. You are accountable for the talent life‑cycle of the store team—from hiring and onboarding to coaching, performance management, and succession planning—while fostering a culture that nourishes better lives through our values (Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership).

Core Responsibilities:

1. Building Ownership & Operations

• Own all store operations end‑to‑end: opening/closing, safety, facilities, temperature controls, food safety & sanitation, cash controls, audits, and SOP compliance; ensure the store is customer‑ready at all times.
• Create and foster a Sales Culture by building a predictable, high-performance sales engine.
• Manage P&L: analyze weekly financials, drive topline (traffic, conversion, basket), control labor and shrink, and deliver profitability targets.
• Ensure inventory health: ordering, receiving, FIFO rotation, and in‑stocks in partnership with DC/commercial teams.
• Uses key business drivers – including traffic, conversion, basket, labor productivity, inventory and shrink – to set direction, prioritize actions, coach leaders and continuously improve store performance.

1. Talent Life‑Cycle Ownership (Team Leaders & Retail Sales Associates)

• Staffing and Scheduling: Anticipate staffing needs; source, interview, and hire store team. Creates and manages labor schedules based on business needs, optimizes coverage during peak traffic, and support sales goals – while balancing associate availability and preferences to sustain engagement and retention. Works all shifts to understand customer base and employee.
• Onboarding & training: deliver structured onboarding, on‑the‑job training, and certify product/customer‑experience standards.
• Performance & coaching: set goals/KPIs, run check‑ins, deliver feedback, manage corrective actions, and conduct regular, documented performance discussions. 
• Succession & engagement: build bench and manage career paths and progression. Create a store culture where Forkies feel recognized and supported – celebrating wins, providing regular feedback, and building an environment they’re proud to recommend as a great place to work.
• Builds and sustains a training culture that develops capability across all store roles, ensuring Team Leaders and Sales Associates are equipped to deliver strong service, confident selling behaviors and consistent execution.

1. Customer & Brand Experience

• Bring to life our service philosophy of personal chef and friendly butcher through consistent demonstration of Wild Fork’s service standards.
• Champions a customer-first, sales culture that enhances loyalty—driving higher visit frequency, stronger intent to purchase, improved conversion, and consistently high NPS results.
• Champions a culture of product expertise across the store, ensuring leaders model strong assortment knowledge and the team’s confidence supports elevated behaviors and a differentiated brand experience.

1. Merchandising, Marketing & Community

• Champions Wild Fork’s merchandising standards by ensuring consistent, accurate planogram execution and coaching the team to deliver a visually compelling, easy-to-shop store environment.
• Strengthens Wild Fork’s presence in the community by developing partnerships, participating in local events, and creating high‑visibility brand moments that attract new customers and build loyalty.

1. Compliance & Risk

• Own regulatory, food safety, OSHA, and company policy adherence; pass all audits with action plans with timely completion.

Qualifications:

• Bachelor’s degree in Business Administration or related field preferred
• 5 years retail, food, grocery and/or specialty retail leadership; 3 years as a store‑level leader with P&L accountability.
• Strength in hiring, coaching, and performance management; track record building bench.
• Financial acumen (labor, shrink, inventory, margin mix); systems: SAP, Microsoft 365.

• Passion for food and customer experience; ability to lift 50 lbs., stand 8–10 hours, and work in freezer conditions; flexible scheduling including early mornings, evenings, weekends, holidays.
• Be determined and deliver superior results with a sense of urgency, time management, and prioritization
• Demonstrated ownership mentality through determination and discipline
• Acts with respect and values the opinions of others
• Demonstrated ability to meet and work within a budget

Benefits:

• Medical, Dental, & Vision Insurance

• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
• Monthly Bonus Plan – Up to 30% of Base Salary
• 401(k) and Company Match
• PTO: Vacation, Sick, Floating Holidays, Birthday PTO
• Culinary Perks: Culinary Training, Chew on This – Monthly Product Giveaway, Wild Chef – Monthly Allowance to Shop in Store
• Ongoing Development: Mentorship Program, Better Futures Program (free community college)
• Optional Perks: Fin Fit – Financial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program

EOE, including disability/vets