What are the responsibilities and job description for the Retail Operations Manager position at Wild Birds Unlimited of Rock Hill?
Retail Operations Manager
Wild Birds Unlimited of Rock Hill & Indian Land, SC | Multi-Store Leadership
Job Type: Full-Time
Reports To: Franchise Owner
Position Overview
Wild Birds Unlimited of Rock Hill & Indian Land, SC is seeking an experienced, results-driven Retail Operations Manager to oversee the daily operations and long-term success of two retail locations. This leadership position is responsible for driving sales growth, developing high-performing teams, managing inventory and merchandising, implementing marketing initiatives, and ensuring operational excellence across both stores.
The ideal candidate is a strategic leader who enjoys coaching others, improving business performance, and creating exceptional customer experiences while fostering a positive, collaborative culture.
Core Values & Leadership Attributes
Our Operations Manager demonstrates:
- An owner-focused mindset, always acting in the best interest of the business
- Honesty and integrity in every situation
- Confidence and managerial courage to address difficult situations professionally
- Strategic and analytical thinking
- A solution-oriented approach to challenges
- A passion for delivering exceptional customer experiences
- Strong organizational and prioritization skills
- Collaborative leadership that builds trust and respect
- Accountability for results and continuous improvement
- Excellent project management and business acumen
- The ability to motivate, coach, and develop high-performing teams
Key Responsibilities
Strategic Leadership
- Partner with franchise owner to establish annual sales, labor, profitability, and operational goals.
- Drive store performance by monitoring key performance indicators and implementing action plans.
- Identify opportunities to improve profitability, efficiency, and customer satisfaction.
Store Operations
- Oversee the day-to-day operations of both retail locations.
- Provide weekly operational updates to ownership, including sales performance, staffing, marketing, and business initiatives.
- Attend the annual Wild Birds Unlimited Franchise Enterprise Leadership Conference and Trade Show.
- Monitor customer feedback through the Voice of the Customer program and coach teams to continuously improve the customer experience.
Team Leadership & Development
- Assist in hiring, training, and developing strong retail team members.
- Coach staff in providing an excellent customer experience through interactions & store presentation.
- Conduct annual performance evaluations and provide ongoing coaching and feedback.
- Foster a culture of accountability, teamwork, and exceptional customer service.
- Lead monthly staff meetings to communicate company goals, promotions, and performance expectations.
Merchandising & Inventory
- Train store teams on merchandising best practices and Wild Birds Unlimited brand standards.
- Ensure stores maintain attractive, seasonal, and customer-focused merchandise presentations.
- Review merchandising execution and provide coaching as needed.
Marketing & Community Engagement
- Execute marketing plans in partnership with franchise owner.
- Assist with community engagement initiatives.
Additional Responsibilities
- Support franchise owner with special projects and operational initiatives.
- Perform other duties as assigned to support the continued growth and success of the business.
Qualifications
Required
- 5 years of retail management or multi-unit leadership experience.
- Demonstrated success leading and developing high-performing teams.
- Excellent communication, organizational, and problem-solving abilities.
- Experience interpreting business metrics and using data to drive decisions.
- Proficiency with Microsoft Office or Google Workspace; experience with retail POS or inventory management systems preferred.
- Valid driver's license and the ability to travel regularly between store locations.
Preferred
- Multi-store retail management experience.
- Experience in specialty retail or franchise operations.
- Familiarity with inventory management software such as ERPLY.
- Passion for birds, nature, gardening, conservation, or outdoor living.
Salary $45-50k/year
Benefits
- Two weeks PTO.
- 401k.
- Medical insurance stipend.
Why Join Wild Birds Unlimited?
Wild Birds Unlimited is more than a retail store—we inspire people to connect with nature and enjoy backyard bird feeding. As Operations Manager, you'll play a key leadership role in growing two successful stores, developing outstanding teams, and making a meaningful impact in the communities we serve.
If you're a collaborative leader who thrives on developing people, improving operations, and driving business results, we'd love to hear from you.
Apply today by submitting your resume and a brief cover letter highlighting your leadership experience and why you're interested in joining our team.
Salary : $45,000 - $50,000