Order Fulfillment Specialist - Fulltime M-F & Great Benefits!

Department:  Sales

Reports To: Sales Manager

Status: Non-Exempt

Description:   Responsible for managing inbound electronic parts orders, quotes, and sales through online platforms and internal systems. Ensures accurate order processing by verifying part fitment, condition, and pricing while maintaining proper documentation and records. Communicates with customers regarding order status and availability, maintains knowledge of parts interchange and supplier networks, and supports improvements to online sales and procurement processes. Meets performance goals, pursues ongoing training, and adheres to all company safety policies and procedures.

Duties and Responsibilities include the following.  Other duties may be assigned.  

• Handle inbound electronic orders, quotes, and sales through online platforms and internal systems. (CCC, Parts trader, OPS etc.) 

• Identify and verify part fitment, condition, and pricing prior to order confirmation. Communicate clearly with customers on order status, availability, and issues.

• Responsible for meeting goals, self evaluating and scheduling training or education to improve.

• Process orders accurately and efficiently while maintaining system documentation and records.

• Maintain up-to-date knowledge of parts interchange, grading standards, and supplier networks.

• Support continuous improvement of online sales workflows and procurement processes.

• Follows all safety policies and procedures.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to effectively present information in one-on-one and small group situations, to customers and other employees of the organization.

Education/Experience:

1  Years of experience in sales or similar online procurement role.

High school diploma or general education degree (GED); or equivalent combination of education and experience.  Experience or knowledge in the automotive industry.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and talk or hear.  While doing this job the employee will be primarily on their feet for long periods of time.  The employee is frequently required to lift, climb or balance and stoop, kneel, or crouch.  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions.  This is a smoke free environment for safety reasons.

Disclaimer:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment:

Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

HSA matching

Life insurance

Vision Insurance

Paid time off

Short term & Long term disability

Pay Frequency: Weekly

Employee Referral Program

Why Wilbert’s?

At Wilbert’s, we take pride in doing things right — for our customers, our team, and our community. Join a company where your work matters, your safety is prioritized, and your effort is recognized.

About us:

Wilbert’s is a family owned and operated automotive recycling company based out of Webster NY since 1952. We are proud to serve the community with the most premium recycled automotive parts in the area. We are looking to add outgoing, honest and respectful individuals to our growing family. Previous experience is a benefit but is not required. New members will be provided with the proper training and equipment to do the job at task. We pride ourselves on our team work, customer service, positivity and a safe work environment. If you would like to help us grow our family please apply now.