Customer Service Representative

Overview

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland Small Tube Products is hiring a Customer Service Representative. The Customer Service Representative maintains and performs duties specific to the operations of the Customer Service Department. Establishes a rapport with existing and potential customers to bring service to a level that exceeds customer expectations in the processing of orders, quotations, and other service requirements. 

This role is located in Duncansville, PA and will be fully on-site. 

Responsibilities

Customer Service Representative Responsibilities:

• Clearly and professionally communicate with customers, colleagues, and other departments to ensure understanding, collaboration, and customer satisfaction.
• Complete assigned tasks and resolve customer inquiries accurately and within established timelines.
• Meet or exceed assigned goals, demonstrating accountability, productivity, and contribution to team success.
• Pursue ongoing learning and skill enhancement to maintain professional growth.

Customer Service Representative Qualifications:

• Exceptional attention to detail and a focus on delivering high-quality work.
• Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.
• Lead the quote preparation process, ensuring accurate pricing and timely responses to customer inquiries.
• Gather and analyze customer product requirements to develop precise cost estimates and production specifications.
• Collaborate with key accounts on special projects and pricing strategies for new products.
• Maintain in-depth knowledge of product lines, pricing structures, lead times, and ongoing marketing or promotional initiatives.
• Coordinate with Process Control, Raw Material Buyer, Shipping departments and other internal departments to deliver exceptional customer support.
• Direct customers to appropriate internal contacts for technical assistance and product guidance.
• Communicate customer interactions within assigned territories to outside sales representatives.
• Enter production orders accurately and expedite orders as required to meet customer deadlines.
• Performs in a manner that will prevent errors and omissions, at both the customer level and internally.
• Prepare and process invoicing in a timely and accurate manner.
• Assist in training and on-boarding departmental personnel.
• High school diploma or equivalent.
• Prior experience in a customer service role.

Qualifications

Joining Wieland’s team gives you…

• Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 8,000 employees worldwide and 35 locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.   Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.