What are the responsibilities and job description for the Second Shift Service & Parts Advisor position at Wieland International?
At Wieland International, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Wieland International is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our stores throughout the years.
Available Benefits
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Medical, Dental & Vision Insurance
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401K Plan Match
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Vacation
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Short/Long Term Disability
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Growth opportunities
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Paid Training
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Appreciation Lunches
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Family owned and operated
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Long term job security
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Health and wellness
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Discounts on products and services
Responsibilities
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Identifies truck problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Assists in the Parts Department. Including but not limited to (Assisting customers, Answering Phone calls, Handling walk in customers, Organizing and or taking deliveries to parts customers.
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Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
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Develops estimates by costing materials, supplies, labor; and calculating customer’s payment, including deductibles
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Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
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Maintains truck records by recording problems and corrective actions planned
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Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications
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Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
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Must display a positive and friendly attitude as well as appropriate behavior during work hours
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Cleanliness must be maintained in the work area
Qualifications
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Organizational skills and follow through
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Must possess the ability to deal tactfully with customers, co-workers, and general public
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Must be self-motivated, hardworking, and dependable person
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Must possess the ability to be adaptable and willing to perform assignments beyond normal duties when asked
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Must possess the ability to follow instructions and to accept constructive feedback
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Must have basic knowledge of Microsoft Office Suite
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High school diploma or GED equivalent
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Computer skills using CDK Dealer Management system and various OEM inventory catalog programs preferred
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1 year Heavy Duty Truck experience preferred
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1 year service writing experience preferred
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.