What are the responsibilities and job description for the Customer Service Rep 2-China position at WIDIA?
About Kennametal
With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.
职责和工作描述：
订单处理：国内客户和国外客户订单的日常处理
With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.
职责和工作描述：
订单处理：国内客户和国外客户订单的日常处理
- 区分国内客户和国外客户订单，正确将订单录入SAP系统
- 与生产计划确认交期并回复客户
- 跟进订单以确保订单准时发货
- 针对国外工厂发货的订单，及时发送客户清关文件
- 跟客户及时沟通订单出现的相关情况
- 协助销售将客户投诉创建在CRM系统里
- 跟相关部门紧密合作跟进投诉并及时处理退换货事宜等
- 在CRM系统里创建新客户帐号
- 协助销售日常的客户维护
- 填写客户要求的相关调查表并及时反馈给客户等