What are the responsibilities and job description for the Collections Coordinator position at Widget Financial?
POSITION SUMMARY:
The responsibilities of the Collections Coordinator include performance of necessary assignments in support of the collection of past due accounts including handling calls, educating members on account status, and resolving member issues and/or attempting to secure a payment or make payment arrangements.
PRIMARY RESPONSIBILITIES:
- Responsible for contact of members with delinquent loans for the purpose of obtaining delinquent payments, arranging for payments to bring loan current, determining member’s present status in order to make provisions for obtaining outstanding balance, and helping with high-risk queues.
- Respond to telephone calls regarding payment notices and delinquent accounts.
- Assist with vehicle repossession processing.
- Charge off loans on the system.
- Process charged off payments.
- Advise TriVerity of charged off loan and negative share accounts.
- Report paid charged off checking accounts for Chex Systems.
- Complete paperwork when collateral is sold.
- Act as back-up for the collections team.