Quality Assurance Manager

Candidates Note:

• This is a fulltime, W2 role with https://360labs.com/.
• Widger Talent is a recruitment agency assisting with the search.
• Candidates must be able work 100% onsite at 360 Lab's facility in Monterey Park, CA.

360 Labs is a purpose-driven B Corporation and the creative force behind Sencha Naturals, a wellness brand known for its matcha-based teas, drink powders, mints, and superfood blends. We formulate, develop, and manufacture everything in-house at our Monterey Park facility—giving us full control over product quality, sustainability, and innovation.

As we scale, we’re seeking a mission-aligned QA Manager to own and evolve our Quality function, ensuring that our products meet the highest safety, compliance, and operational excellence standards.

We’re looking for a hands-on Quality Assurance Manager with strong experience in BRCGS certification, HACCP/HARPC programs, and supplier quality management. This is a strategic, onsite role with day-to-day responsibility for leading our Quality Management System (QMS), overseeing regulatory compliance, and cultivating a strong culture of quality throughout the organization. You’ll play a key role in audits, certifications, and cross-functional collaboration across Product Development, Operations, and Supply Chain.

You’ll report directly to our Director of Product Development & Commercialization and have the opportunity to build and lead the next phase of quality standards at 360 Labs.

BRCGS Program Management

·      Lead the implementation and ongoing maintenance of the BRCGS program to ensure continuous certification and full compliance.

·      Serve as point of contact for certification bodies and lead all third-party, customer, and regulatory audits.

Supplier Quality & Risk Management

·      Develop and manage a robust supplier approval program including risk assessments, audits, and ongoing performance documentation.

·      Ensure all raw materials and services meet rigorous quality and safety standards.

HACCP & Food Safety Leadership

·      Maintain and evolve our HACCP and HARPC plans, including identifying CCPs, conducting risk assessments, and leading food safety planning.

·      Chair the HACCP team and drive proactive food safety initiatives.

QMS Ownership & Compliance

·      Develop, maintain, and continuously improve our Quality Management System (QMS).

·      Own and update SOPs, GMPs, and internal documentation per FDA 21 CFR 117 standards.

·      Oversee CGMPs for dietary supplements (21 CFR 111) and support compliance for Organic, Kosher, and other certifications.

Product Testing & Release

·      Manage microbiological, chemical, and physical testing of raw materials and finished goods.

·      Own product release protocols, ensuring all specs are met before market release.

CAPA & Continuous Improvement

·      Lead non-conformance investigations and customer complaint resolution.

·      Develop and track corrective and preventive actions (CAPAs), with root cause analysis and data trend reporting.

Training & Culture Building

·      Train staff on GMPs, QMS, and food safety practices.

·      Promote a quality-first culture across departments and levels of the organization.

Required

·      Bachelor’s degree in Food Science, Chemistry, Biology, or related scientific field

·      5 years of progressive experience in QA/QC roles in food, beverage, or dietary supplement manufacturing

·      3 years direct experience implementing and managing BRCGS certification

·      HACCP certified and strong working knowledge of HARPC and food safety planning

·      PCQI certified or equivalent qualification

·      Deep understanding of FDA 21 CFR 117

·      Experience with supplier audits and quality risk assessments

·      Excellent documentation, communication, and leadership skills

·      Analytical mindset with comfort analyzing quality data and trends

Nice to Have

·      Experience with FDA 21 CFR 111 (Dietary Supplement GMPs)

·      Familiarity with certifications such as Organic, Non-GMO, Kosher, or Halal

·      Base Salary: $116,000–$120,000

·      Benefits: Comprehensive health, dental, vision, and wellness benefits PTO

·      Work Environment: 100% on-site in our clean, vibrant Monterey Park manufacturing facility