What are the responsibilities and job description for the Desktop Support Engineer position at WideOrbit?
Job Description:
The Desktop Support Engineer role is a great opportunity to support internal WideOrbit employees nationwide. We’re looking for someone with a customer service focus and desire to learn to join our tight-knit team.
Here is what success will look like:
- Provide technical support to users via email, IM, phone, video, screen share, and remote access
- Troubleshoot complex hardware, software, account, connectivity, and workflow issues
- Onboard new hires including hardware configuration, account creation, and orientation
- Admin patch management, antivirus, email security, MFA, SSO, and MDM
- Reference, update, and build detailed knowledge articles base both internal IT and user facing
- Triage support requests and work with other IT teams including server, network, and security engineers
- Collaborate with remote teammates in highly responsive and cooperative environment
- Participate in projects and initiatives such as org wide software deployments
- 0-10% travel required
To thrive in this role, we’re looking for:
- 3 years in a hands-on IT role supporting end users via ticketing system
- Bonus points for relevant degrees or IT certifications (A , Network , MCSA, HDI-SCA, ITIL, etc.)
- Ability to support varied hardware and software issues and research and craft resolutions
- Experience with Microsoft Active Directory/Azure AD, Windows 10/11, O365, Exchange
- Bonus points for experience with macOS, JAMF, Intune, Autopilot, batch or PowerShell scripting
- Familiarity with common networking concepts including IP, DHCP, DNS, LAN, VPN and Wi-Fi
- Quick learner who is self-motivated and can work autonomously
- Calm, professional demeanor and excellent customer service skills
- Strong communication skills, both written and verbal
*WideOrbit mandates Covid vaccination, with accommodation for religious or medical reasons in accordance with law.
Location: This position can be based in any of our WideOrbit offices or Telecommute/Remote locations will also be considered.
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