Quality/Risk Manager RN

LOCATION: WICKENBURG, AZ

Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona. WCH is a 8-bed Emergency Department, 19-bed Acute department and many ancillary services. We also have 3 Primary Care Clinics. Here at WCH, we strive to maintain the highest standards of professionalism and care. Join us today and let us be part of your success story.

We offer:

• Full Benefits
• PTO/Sick Leave
• Wellness Benefits

Wickenburg Community Hospital is a non-profit organization and qualifies for the Public Service Loan Forgiveness (PSLF) program.

GENERAL DESCRIPTION 

This is a combined role with responsibility for Quality and Risk Management. Responsible for uncovering, mitigating, and preventing employee and patient risks in acute care and clinic settings. 

ESSENTIAL JOB DUTIES 

Quality: 

• Supports and facilitates implementation and performance improvement activities related to or resulting from patient safety, harm reduction, clinical performance, peer review, and compliance with the requirements of regulatory and accrediting agencies such as CMS, Quality Improvement Organization and DHS.
• Conducts high level assessments, gathers information, and collaborates with the appropriate process owner(s) and stakeholders to identify opportunities for improvement. Analyzes data for administrative and clinical decision making.
• Works closely with the Safety Committee and Infection Prevention in root cause analysis and subsequent process improvement related to patient and employee safety. 
• Responsible for reviewing rules/regulations and adhering to mandatory reporting of Quality information.
• Reviews and oversees the Quality and Process Improvement dashboard, creating and reporting data to the CNO regarding the information for Board reports, and adheres to the Quality / UR Quarterly organizational meetings.
• Supports development of annual quality plans.
• Oversees the maintenance and data integrity of the Quality reporting system, SQSS. 

Risk Management:

• Responsible for organizing, leading, and implementing the day-to-day operations of the risk management programs. 
• Maintains a general knowledge of the facility’s insurance programs, assisting with management of claims against the facility, interfacing with defense legal counsel upon discussion with administration, managing and analyzing risk management data, conducting risk management educational programs, complying with the risk management related standards by accrediting and regulatory agencies with the objective of enhancing and promoting patient, staff, and visitor safety, quality care, and mitigating loss to protect the assets of the facility.

OTHER DUTIES

• Compliant with all organizational metrics: turnaround time, quality audits, and productivity standards.
• Reviews and manages the Quality reporting system and addressing, complying with required patient grievances. Provides direction and collaborates with Departmental leaders regarding the investigation of grievances, quality/risk issues.
• Possess knowledge of applicable regulatory standards and performs audits based upon these standards.
• Effective communication with internal and external customers to generate positive outcomes.
• This is not an all inclusive list of roles and responsibilities.

MINIMUM QUALIFICATIONS 

• Requires Associate’s Degree in Nursing- current Arizona RN license in good standing.
• Requires a proficiency level typically attained with 5 years of similar experience in a health care setting.
• Requires ability to perform complex analysis and highly developed problem-solving skills. 
• Requires excellent organization skills and the ability to manage concurrent programs and projects. 
• Requires demonstrated excellence in interpersonal and written communication skills.
• Demonstrated ability to influence change utilizing effective change management skills. 
• Experience with software applications and tools, and ability to generate meaningful information.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in nursing 
• Professional certification in one or more of the specialties (Risk, or Quality)
• Experience with process improvement, regulatory/accreditation programs, data management, and analysis including graphic development and presentations is highly desirable.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS  

Frequent standing, stooping, bending, stretching, and squatting; must be able to stand/walk for portions of the day. Must be able to work paying close attention to detail with frequent interruptions, Ability to work in a fast pace environment.