What are the responsibilities and job description for the Patient Access Clinic Scheduler position at Wickenburg Community Hospital?
LOCATION: WICKENBURG, AZ
Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona. WCH is a 8-bed Emergency Department, 19-bed Acute department and many ancillary services. We also have 3 Primary Care Clinics. Here at WCH, we strive to maintain the highest standards of professionalism and care. Join us today and let us be part of your success story.
We offer:
- Full Benefits
- PTO/Sick Leave
- Wellness Benefits
Wickenburg Community Hospital is a non-profit organization and qualifies for the Public Service Loan Forgiveness (PSLF) program.
GENERAL DESCRIPTION
The Patient Access Clinic Scheduler, under general supervision, is responsible for scheduling appointments, updating patient demographics, patient insurance information and all other duties assigned by supervisor. Performs all duties in a manner that promotes a team concept and reflects the mission, vision, and core values of Wickenburg Community Hospital and Clinics.
ESSENTIAL JOB DUTIES
Following department protocol provides general receptionist support. Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPAA Policies.
- Greet patients and visitors in a friendly and professional manner, ascertain purpose of visit, and either assist patient/family member or direct to the person who can assist them, responding with tact and discretion to the needs of patients and families
- Answer phones in a warm, friendly and professional manner, routes calls to appropriate department or takes detailed and concise messages for appropriate staff or department
- Schedule patients as needed per provider insurance matrix and scheduling protocol
- Verify insurance eligibility prior to services rendered
OTHER DUTIES
- Communicate effectively with all co-workers in a courteous and professional manner
- Attend organizational and department meetings when indicated
- Participate in team discussions and planning
- Follow all hospital policies and procedures
- Adhere to HIPAA privacy regulations at all times
- Perform any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager
QUALIFICATIONS
- High school diploma or equivalent
- Computer literate with proficiency in Microsoft Word & Excel
- Excellent communication skills, Bilingual/Spanish preferred
- Excellent customer service skills
- Previous medical office experience preferred
- Knowledge of third party payors preferred
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
While performing the duties of this job, the employee may be required to sit for long periods of time. Must be able to work paying close attention to detail with frequent interruptions. Must be able to lift and carry up to 20 lbs. frequently and 50 lbs. occasionally.