Community Service Officer

The City of Wichita is NOT an E-Verify Employer.

Distinguishing Features of Work

As a Community Service Officer with the City of Wichita Police Department, you play a vital role in maintaining safety, trust, and order within our community. This position offers a unique opportunity to serve the public through proactive problem-solving, enforcement of city ordinances, and professional support to sworn police officers. CSOs are the first line of response to non-criminal incidents, traffic control, and community concerns, helping ensure Wichita remains a safe and welcoming city for all residents. Your work directly contributes to community confidence in public safety and enhances the department’s ability to deliver high-quality, responsive service. This is an excellent opportunity for individuals passionate about public service, teamwork, and making a daily impact in the lives of others.

BUREAU LOCATIONS:

Patrol East - 350 S. Edgemoor St, 67218

Patrol North - 3015 E. 21st St N, 67214

Patrol South - 211 E. Pawnee St, 67211

Patrol West - 661 N. Elder St, 67212

• Work locations, shifts, and days off will be determined at hire. Applicants for this position could be used to fill other vacancies **
  
  

Bargaining Unit: Service Employee's International (SEIU)

• Employees within the department of division shall be given first consideration** Examples of Work Performed
• Responsible for assisting a variety of vehicle accidents.
• Enforces ordinances related to parking, abandoned vehicles, and helps stranded motorists.
• Performs traffic control duties.
• Assists with special community events.
• Prepares reports related to traffic accidents, abandoned vehicles, daily activities, and assists with DUI's and other minor offenses.
• Responsible for taking reports of various types of cases that come into the station such as accident reports, as well as reports of vandalism, and thefts.
• Appears in court to present evidence and testify as required.
• Completion of work assignments will require the operation of a vehicle.
• Provides effective and efficient customer service and promotes and maintains community relations.
• May be required to handle animal control issues.
• May be required to submit evidence as part of investigations.
• May respond to transport a combative prisoner in the Van.
• Will be required to carry self-protection tools, wear a bullet resistant vest, duty belt, and AXON.
• These examples of worked performed are not intended to be all inclusive; the employee will be expected to perform additional duties as assigned.
  
  

Requirements of Work

• Experience involving public contact; or any equivalent combination of training and experience.
• Possess a standard high school diploma (or equivalent GED)
• Ability to communicate effectively, orally and in writing.
• Ability to prepare reports.
• Ability to use a computer to access, interpret, and record information.
• Ability to deal firmly, professionally, and courteously with the public.
• Ability to analyze situations quickly and objectively to determine the proper course of action.
• Must not be impaired from testifying credibly in a court of law or impaired from swearing to an affidavit.
• Must be able to obtain and maintain Intoxilyzer Certification.
• Must possess a valid Kansas Driver's License.
• Must maintain confidentiality in the performance of their duties.
• May require the ability to lift and move up to 50-lb. Loads.
• Required to be proficient with applicable use of force guidelines.
• Must complete required training at the Law Enforcement Training Center
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
  
  

Experience and Training

Required Experience And Training

• At the time of completing this application, candidates must be 21 years of age or older.
• High school diploma or GED from an accredited institution.
• Two years of experience in customer service demonstrating strong interpersonal and communication skills in handling public inquiries and resolving issues.
• One (1) year of experience preparing comprehensive reports that accurately capture essential information, demonstrating attention to detail and clarity in documentation.
• A valid driver’s license.
• Must be legally authorized to work in the United States without the need of a sponsorship.
• Attainment of passing scores on pre-employment tests. Candidates with the required experience and training will be required to take the following assessments:
  
  

Preferred Experience and Training

• One (1) year of experience in a law enforcement, security, or public safety environment.
• One (1) year of experience in radio communication systems or public safety software applications.
  
  

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

Applicants have rights under Federal Employment Laws. Please find more information under the following links:

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

CITY OF WICHITA

Full-time Employee Benefits

• VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
• HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
• SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
• HEALTH INSURANCE – UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
• DENTAL INSURANCE - Two Delta Dental plans are offered – Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
• LIFE INSURANCE – Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
• SUPPLEMENTAL LIFE – Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
• LONG-TERM DISABILITY INSURANCE– The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
• VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT – Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
• RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
• FLEXIBLE SPENDING ACCOUNTS – Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
• LONG-TERM CARE INSURANCE – This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
• MORE BENEFITS & SERVICES
  
  

Deferred Compensation Investment Program

Employee Discounts and Wichita Employee Association (WEA)

Bereavement Pay

Employee Emergency Assistance Fund

Voluntary Shared Leave Program

Training Programs

Longevity Pay

Credit Union

Employee Assistance Program (EAP)

Injury Leave (on-job injury)

Community Volunteer Events

01

The age requirement for this position is 21 years old or older. At the time I am completing this application I am 21 years old or older

• Yes
• No
  
  

02

The Following Validates My Highest Level Of Education

• High School/GED
• Some College
• Associates Degree
• Vocational Degree or Certificate
• Bachelors Degree
• Masters Degree
• Doctorate/JD
• I have not completed a high school diploma or GED from an accredited institution.
  
  

03

I have following years of experience in customer service demonstrating strong interpersonal and communication skills in handling public inquiries and resolving issues.

• Less than 6 months of experience
• 6 months - 1 year of experience
• 2 - 3 years of experience
• 3 - 4 years of experience
• 5 years of experience
• I do not have any experience in customer service demonstrating strong interpersonal and communication skills in handling public inquiries and resolving issues.
  
  

04

I have following years of experience preparing comprehensive reports that accurately capture essential information, demonstrating attention to detail and clarity in documentation.

• less than 1 year of experience
• 1 - 2 year of experience
• 3 - 4 years of experience
• 5 years of experience
• I do not have any experience preparing comprehensive reports that accurately capture essential information, demonstrating attention to detail and clarity in documentation.
  
  

05

I have the following years of experience in a law enforcement, security, or public safety environment.

• Less than 1 year experience
• 1 to 2 years of experience
• 3 to 4 years of experience
• 5 years of experience
• I do not have any experience in a law enforcement, security, or public safety environment.
  
  

06

I have the following years of experience in radio communication systems or public safety software applications.

• Less than 1 year
• 1 to 2 years' experience
• 3 to 4 years' experience
• 5 years' experience
• I do not have any radio communication systems or public safety software applications.
  
  

07

This position can encounter citizens who are disgruntled or upset. Describe your experience dealing with individuals in this type of environment and your role in making the situation better.

08

Describe the extent of your experience in report writing including the tools and methods used.

09

I Have a Valid Driver's License

• Yes
• No
  
  

10

I am legally authorized to work in the United States without sponsorship.

• Yes
• No
• Required Question