What are the responsibilities and job description for the AM RESTAURANT MANAGER position at Wichita Marriott?
OVERALL RESPONSIBILITIES:
Plan and manage the restaurant, room service and other food and beverage outlets, as appropriate, in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures, and federal, state and local regulations while meeting/exceeding financial goals.
Qualifications:QUALIFICATIONS/PRE-REQUISITES:
- Guest-focused personality
- Ability to meet the standards of appearance
- Good physical health
- Self-controlled disposition
- Honesty and integrity
- Upbeat, positive attitude
- Display hospitality skills
- Advance knowledge of principles and practices within the Restaurant/Hospitality profession.
- Ability to investigate and analyze current trends and information and make logical recommendations and decisions.
- Management communication skills.
JOB REQUIREMENTS:
- Follow all Marriott policies and procedures.
- Comply with the “clean as you go” policy.
- Report to work on time
- Communicate with co-managers.
- Follow safety procedures and policies to ensure a safe working environment.
- Honor all work-related requests made be a manager or supervisor, which may be outside normal duties, to ensure guest satisfaction.
- Ability to lead a team
PRIMARY DAILY JOB FUNCTIONS:
Staff Performance:
*Hire, train, develop, coach & counsel staff, conduct performance reviews, resolve problems, provide open communication & recommend discipline and termination, as appropriate.
*Manage the staff in various outlets in order to attract, retain, and motivate associates.
*Ensure that every subordinate has a clearly defined job description.
*Ensure that all associates are aware of restaurant and hotel policies and procedures.
*Communicate with associates to inform them of Hotel happenings.
*Ensure all staff are certified as required by State of Kansas or Marriott Corporation.
*Responsible for the grooming standards and appearance of all restaurant staff.
Restaurant Control:
*Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, beverage costs, food costs, supplies, equipment, etc…) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are available to provide top quality customer service.
*Regularly check restaurant for maintenance requirements and submit requests for repairs.
*Ensure standard of sanitation and cleanliness of restaurant equipment for a safe and healthy work environment.
*Maintain strict security standards to avoid damage or theft.
*Control, maintain and avoid breakage of operating equipment.
*Control and maintain customer checks through POS system, auditing, open check reports and reviewing of server's checks.
Planning and Control:
*Informs F&B Management/Chef of popular/unpopular dishes on menus.
*Ensures standard of food preparation on both buffet and a la carte orders.
*Ensures high standard of beverage presentation.
*Report all restaurant complaints to F&B Management.
*Create, recommend and manage implementation of promotions, displays, buffet presentation and other ideas to capture in-house guests as well as local market.
*Work with F&B Management/Chef on menu reviews and revisions.
Guest Contact:
*Follow up on service to each and every table, ensuring a knowledge of the global service situation in the room.
*Personally checks on guest satisfaction.
*Personally responds to all guests complaints.
*Supervise settlements of guests bills.
*Monitor feedback.
*Personally takes all VIP orders.
Miscellaneous:
*Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.
*Execute and promote the Accident Prevention Program to minimize liabilities and related expenses.
*Maintain open communications and respect to all departments and their responsibilities.
Other duties as assigned.
PHYSICAL REQUIREMENTS (INCLUDE LIFTING AND PUSHING):
Be able to carry tray of properly stacked food (approximately 20 pounds).
Be able to push carts (up to 25 pounds).
Be able to stay on feet for up to 4 hours.
Must be 21 years of age
EDUCATION REQUIRED:
High School Degree
3-4 years of employment in a related position.