Tall Grass and Weeds Clerk - Metropolitan Area Building and Construction Department (MABCD)

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13602576

**The City of Wichita is NOT an E-Verify Employer.**

**Distinguishing Features of Work**

Join the City of Wichitas MABC Division as a **Customer Service Clerk

II** supporting the Tall Grass & Weeds program and help make a visible

impact on Wichita neighborhoods. This position is ideal for a

customer-focused professional who enjoys helping the public, solving

problems, and supporting community standards through responsive

municipal service.

As a key point of contact, you will assist residents, property owners,

contractors, and staff with complaints, case updates, billing questions,

inspections, notices, and compliance information. Responsibilities

include processing service requests, maintaining accurate records,

coordinating with field inspectors, and responding to inquiries by

phone, email, and in person.

This role requires strong communication skills, attention to detail,

professionalism, and the ability to manage multiple priorities in a

fast-paced environment while delivering excellent public service.

• \*\*Employees within the department of division shall be given first
  
  

consideration\*\***

**Examples of Work Performed**

• Receives service inquiries from customers by phone or personal
  
  

contact.

• Responds to numerous inquiries and/or complaints concerning customer
  
  

services provided, and either resolves a complaint refers it to an

appropriate person when necessary.

• Provides information to the public regarding specific services
  
  

provided.

• Compiles requests for service, and routes them to the appropriate
  
  

area for response.

• May bill customers for assigned services or sales, or collect
  
  

various fees.

• May supervise the work of other employees.
• May assists a supervisor with work scheduling and other supervisory
  
  

matters.

• May handle calls and inquiries escalated from first-line customer
  
  

service staff.

• Maintains customer records, records concerning code enforcement, or
  
  

other records as appropriate to assigned function.

• May handle billing for special services.
• May use a two-way radio to inform field staff of urgent maintenance
  
  

or repair needs.

• Completion of work assignments may require the operation of a
  
  

vehicle.

• These examples are not intended to all inclusive.
• Other related duties may be assigned as needed.
  
  

**Requirements of Work**

• May require knowledge of call center procedures and techniques
• Ability to use a computer to access, interpret, and record
  
  

information

• Ability to quickly develop knowledge of rules and regulations
  
  

relevant to the service provided

• Ability to accept and respond to a steady volume of requests for
  
  

information and/or service, both in person and over the phone

• Ability to access records in file cabinets, books and/or on
  
  

microfilm

• Ability to develop and maintain effective working relationships with
  
  

associates, employees of other departments, representatives of other

organizations, and the public

• May require ability to develop and use spreadsheets involving basic
  
  

mathematical and statistical operations

• May require ability to move up to 25-lb. loads of records, generally
  
  

contained in boxes or drawers

• May require ability to effectively plan, organize and supervise the
  
  

work of others

• Ability to communicate clearly and effectively, both orally and in
  
  

writing

• May require ability to use or learn to use a two-way radio
• May require the ability to acquire and maintain a valid Kansas
  
  

driver\'s license

• An employee shall not pose a direct threat to the health or safety
  
  

of other individuals in the workplace

Offers of employment are contingent upon passing a pre-employment

physical, which includes drug screening.

pplicants have rights under Federal Employment Laws. Please find more

information under the following links:\

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