What are the responsibilities and job description for the IT Helpdesk Specialist position at Wi-Tronix?
Wi‑Tronix is the digital platform the rail industry turns to for real‑time IoT data, AI‑powered analytics, and intelligent video, so the outcomes of our work show up in safer crews, fewer incidents, and smoother operations across critical rail infrastructure. This is not a typical SaaS environment; we are a team where contributions are visible, decisions are transparent, and quality is a shared standard.
As an IT Helpdesk Specialist, you are the first call when something gets in the way of someone doing their best work. You will own end user support across Windows 10/11, Microsoft 365, Active Directory, Intune, mobile devices, MFA, VPN, and conference room A/V; image and deploy devices; manage onboarding and offboarding so new hires start ready and exits stay clean and secure; and partner with our IT and DevOps team on patching, server maintenance, and the company meetings where everything has to work the first time.
Who Thrives Here
People who solve the actual problem, not just close the ticket. You are curious about how technology works and stay current because you enjoy it. You communicate clearly with people who are not technical, treat every interaction as a chance to build trust, keep a queue moving, and ask for help when a problem outgrows your knowledge. Quality, accountability, and follow‑through are not extras to you, they are the job.
Position Qualifications
Competitive pay plus meaningful investment in your wellbeing starting on day one: medical, dental, and vision, HSA, employer‑paid life and disability, 24/7 telemedicine, an Employee Assistance Program, 401k, financial wellness resources and so much more! Most of all, real career growth in a mission‑driven company where your ideas shape the product.
Equal Opportunity Employer
Applicants must be legally authorized to work in the United States. This position does not offer employer‑based visa sponsorship now or in the future. This position’s anticipated base salary range is $58,000 to $73,000. Final compensation will be based on experience, qualifications, and location. Wi‑Tronix is proud to be an Equal Opportunity, Affirmative Action, E‑Verify, and Drug Free Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. If you need reasonable accommodation for any part of the application process due to disability, please inform us at michele.hughes@wi‑tronix.com so that we can discuss the appropriate alternatives available. Wi‑Tronix does not review unsolicited resumes from recruiters or search firms.
As an IT Helpdesk Specialist, you are the first call when something gets in the way of someone doing their best work. You will own end user support across Windows 10/11, Microsoft 365, Active Directory, Intune, mobile devices, MFA, VPN, and conference room A/V; image and deploy devices; manage onboarding and offboarding so new hires start ready and exits stay clean and secure; and partner with our IT and DevOps team on patching, server maintenance, and the company meetings where everything has to work the first time.
Who Thrives Here
People who solve the actual problem, not just close the ticket. You are curious about how technology works and stay current because you enjoy it. You communicate clearly with people who are not technical, treat every interaction as a chance to build trust, keep a queue moving, and ask for help when a problem outgrows your knowledge. Quality, accountability, and follow‑through are not extras to you, they are the job.
Position Qualifications
- 5 years of corporate IT support experience, plus a bachelor’s degree in IT or equivalent hands‑on background
- Strong experience working from an ITSM or ticketing system to manage incidents, requests, onboarding and offboarding, and follow‑through to resolution
- Strong working knowledge of Windows 10 and 11, including OS imaging and deployment, system configuration and troubleshooting, and hardware and driver troubleshooting
- Experience supporting and administering Microsoft 365, including Outlook, Copilot, Teams, OneDrive, and Intune, plus user account management, licensing, and mobile device management in Intune
- Solid Active Directory administration: user and computer account management, security groups, and access provisioning and de‑provisioning
- Microsoft 365 and Azure administration across Teams, Copilot, Intune, OneDrive, Exchange, and user administration
- Experience supporting conference room and Teams Room systems, A/V equipment, mobile devices, VPN access, and MFA
- Windows Server environments (basic administration, patching, and troubleshooting) preferred; scripting or automation experience a plus
- Customer‑focused mindset with an emphasis on solving problems and innovation, not just closing tickets
- Technology enthusiast, demonstrated through work experience, hobbies, or education
- Agile mindset: the ability to work iteratively, support rapid prototyping, contribute to effective feedback loops, and meet aggressive timelines in a lean, fast‑paced organization
- On‑site at our Bolingbrook, IL office, Monday through Friday, 8 a.m. to 5 p.m. CT.
- Periodic on‑call rotation and occasional domestic or international travel as needed.
- Typical office conditions with the ability to sit and stand for long periods.
Competitive pay plus meaningful investment in your wellbeing starting on day one: medical, dental, and vision, HSA, employer‑paid life and disability, 24/7 telemedicine, an Employee Assistance Program, 401k, financial wellness resources and so much more! Most of all, real career growth in a mission‑driven company where your ideas shape the product.
Equal Opportunity Employer
Applicants must be legally authorized to work in the United States. This position does not offer employer‑based visa sponsorship now or in the future. This position’s anticipated base salary range is $58,000 to $73,000. Final compensation will be based on experience, qualifications, and location. Wi‑Tronix is proud to be an Equal Opportunity, Affirmative Action, E‑Verify, and Drug Free Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. If you need reasonable accommodation for any part of the application process due to disability, please inform us at michele.hughes@wi‑tronix.com so that we can discuss the appropriate alternatives available. Wi‑Tronix does not review unsolicited resumes from recruiters or search firms.
Salary : $58,000 - $73,000