Director of Operations

Wi-Fiber is seeking a Director of Operations to lead our branch General Managers and the National Director of Safety & Compliance across our growing network of ISPs nationwide.

Wi-Fiber is seeking a Director of Operations to lead our branch General Managers and the National Director of Safety & Compliance across our growing network of ISPs nationwide. Reporting directly to the Chief Operating Officer (COO), this role will drive operational consistency, safety, and performance across all markets.

Join the company recognized as #1 Best Internet Service Provider (ISP) in Northern Utah five years in a row — now expanding across eight states.

Responsibilities:

• Branch Leadership: Supervise and coach GMs; hold branches accountable to performance, safety, and service targets and consistent adherence to company operating standards.
• Safety & Compliance: Lead the National Director of Safety & Compliance; set goals, audits, and continuous improvement.
• Network Construction Leadership: Oversee and support branch teams responsible for wireless and fiber internet construction, including greenfield builds, upgrades, and maintenance; ensure projects meet safety, quality, and schedule expectations.
• Operational Standards: Establish and continuously improve national SOPs for construction, maintenance, installs, service readiness, QA, and close-outs, and roll them out across branches (with local playbooks where needed); audit each branch for adherence and consistency.
• Project Management: Run a national cadence (reviews, RAID logs, timelines) for builds, upgrades, and maintenance through GMs; provide oversight and escalation.
• M&A Integration: Work with M&A team as operational onboarding of new businesses.
• Fleet Management: Own policies for vehicle spec, acquisition/retirement, upfitting, telematics, preventative maintenance, and compliance.
• Purchasing: Set purchasing standards and approved vendors; oversee branch spend; partner with Finance/Procurement for pricing and contracts.
• Training Standards: Define required technical, leadership, and safety training; partner with HR/L&D and Safety to deliver and track completion.
• Financial Oversight: Review/approve branch OpEx/CapEx plans; monitor results; drive cost and efficiency improvements.
• Reporting & Analytics: Define clear operational KPIs for GMs and branch operations teams, and maintain a regular reporting cadence to keep the executive team informed on performance, trends, and areas needing action.
• Cross-Functional Collaboration: Focus on NOC/CSR/Operations integration to ensure smooth end-to-end workflows by creating, standardizing, and maintaining clear processes and documentation.
• Vendors & Partners: Support GMs in managing key suppliers; participate in strategic negotiations impacting operations or capital projects.
• Other related duties as assigned.

Required Experience:

• Operations Leadership: Minimum 5 years in operations leadership within telecom or ISP environments, including 2 years leading multi-site or multi-state field and office teams.
• Network Construction: Proven track record managing teams delivering wireless and fiber internet construction (e.g., aerial/underground plant, tower/WISP deployments, FTTx builds).
• Leadership & Ownership: Demonstrated ability to lead cross-functional operations teams and consistently deliver projects on time and on budget.
• Analytical & Data-Driven: Uses project management and reporting tools (e.g., PM platforms, dashboards) to prioritize work, allocate resources, and improve efficiency.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Periodic travel to branch locations across the U.S., typically 1–3 times per month for 2–4 days at a time
• Ability to lift up to 15 pounds occasionally.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Wi-Fiber Inc. will be based on merit, qualifications, and abilities. Wi-Fiber Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.

Pay: $70,000.00 - $90,000.00 per year

Work Location: In person

Salary : $70,000 - $90,000