Patient Service Representative

Position: Patient Services Representative, Women's Health, Sports and Performance Institute

Location: Brighton, MA
Position Type: Full time, On-Site
Reports To: Jen Thompson, Practice Manager

Position Overview:

The WHSP Patient Services Representative plays a critical role in creating a welcoming, organized, and efficient environment for all patients, providers, and visitors at WHSP Medical, P.C. As the first point of contact, you will ensure that every athlete and client feels valued, respected, and empowered the moment they walk through our doors. This role blends hospitality, healthcare administration, and athletic performance awareness in a setting dedicated to helping each individual achieve their fullest physical potential.

Key Responsibilities:

• Warmly greet patients, athletes, guests and staff upon arrival with professionalism.
• Manage daily clinic scheduling, new patient registration and intake, and all follow-up appointments.
• Coordinate and confirm appointments, verify insurance, and process necessary forms and paperwork.
• Take vital signs, (temperature, height and weight) for each patient as part of the intake process.
• Prepare and update patient charts to ensure all necessary information and documentation are accurate and complete prior to each appointment.
• Answer phones, respond to emails, and triage inquiries to appropriate clinical or administrative staff.
• Maintain knowledge of clinic services, programs, and performance offerings to guide patients and guests.
• Ensure HIPAA compliance and confidentiality in all patient communications and records.
• Process patient check-in/out, collect co-pays, and manage basic billing inquiries.
• Collaborate with clinical staff, including physicians, nutritionists, and performance specialists, to ensure seamless patient care.
• Maintain cleanliness, organization, and a welcoming atmosphere in front office and waiting areas.
• Provide support for special clinic events, workshops, and performance screenings as needed.

Qualifications:

Education and Prior Experience:

• High School Diploma or equivalent (required)
• Associate’s or Bachelor’s degree in Healthcare Administration, Exercise Science, Sports Management, or a related field (preferred)
• 1–3 years in a customer service, front desk or a medical office role (preferred)
• Experience in women’s health, sports medicine, or athletic/performance environments (a plus)

Skills and Competencies:

• Exceptional verbal and written communication skills
• Strong organizational, time management, and multitasking abilities
• Professional and approachable demeanor, with a passion for women's health and sports performance
• Comfort with electronic medical record (EMR) systems and office software (Microsoft Office, Google Workspace)
• Knowledge of medical terminology, particularly related to orthopedics, physical therapy, and women’s health (preferred)
• Understanding of HIPAA regulations and patient confidentiality requirements
• Ability to thrive in a dynamic, fast-paced, and team-oriented environment

What We Offer:

• A supportive, empowering workplace focused on advancing women’s health and athletic performance
• Opportunities to learn from leading experts in women’s sports medicine, performance, and wellness
• A dynamic environment with athletes, performers, and active women of all ages
• Competitive salary and benefits package

How to Apply:

Please submit your resume and a brief cover letter outlining your interest in working at the intersection of women’s health, sports, and performance to jthompson@whspmedical.com.

To view the full job description as well as our other open positions, please visit https://www.whspmedical.com/careers.

WHSP Medical is an equal opportunity employer. WHSP Medical provides equal employment opportunities to all employees and applicants for employment regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or military service.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Brighton, MA 02135 (Required)

Work Location: In person

Salary : $20 - $24