What are the responsibilities and job description for the Warehouse Operations Manager position at WHSmith North America?
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
Join our Distribution Center and be the driving force for our store’s merchandise!
Job Summary
As the Operations Manager, you will assist the DC Sr. Operations Manager in coordinating assignments for all DC Staff, oversee scheduling, ensure inbound receipts are accurately processed in accordance with daily processing goals, and ensure outbound shipments are properly transferred.
Location: Distribution Center, 3755 W Sunset Road, Suite A, Las Vegas, NV 89118
Pay: Up to $80,000 annually
Schedule: Monday - Friday, 6:00 am - 2:30 pm
Job Responsibilities
- Plans, initiates, and executes day-to-day responsibilities; ensures daily workload plan for all departments and associates are executed to the highest degree of efficiency and accuracy
- Incorporates effective continuous process improvement, focusing on best practices
- Responsible for ensuring effective training for all new hires and associates
- Manages, reports, and corrects deficiencies in process control and/or other assigned KPIs
- Able to work extended hours as needed
- Ensures DC equipment is being operated within WHSmith safety standards and all HHT devices are accounted for daily
- Works closely with DC Sr. Operations Manager to determine staffing requirements; conducts interviews and hiring according to WHSmith standard practices
- Ensures the DC is kept clean, organized, and in accordance with WHSmith standards
- Monitors supplies (security ties, shipping cartons, etc.) and notifies DC Sr. Operations Manager when re-orders are needed
- Monitors, reports, and corrects safety deficiencies according to OSHA and WHSmith standards
- Completes required accident reporting forms and procedures (i.e. drug screen) following any workplace accident
- Assists in DC loss prevention by enforcing all applicable security procedures (i.e. monitoring of entrance, exit) and keeping dock doors secured
- Maintains confidentiality of company sources and information
- Ensure effective performance management and feedback for all associates and subordinate leaders
- Conduct themselves in the spirit of the WHSmith mission, vision, and core values
- Other duties as assigned
Job Requirements
- 2 years’ leadership experience in a supervisory/manager role in a distribution center/warehouse
- General Knowledge of warehouse technologies such as WMS, YMS, conveyance, and/or other technologies
- Pass certification training and yearly re-certification on sit down lift trucks and order pickers
- Safely operate other DC equipment such as pallet jacks, rental scissor lifts, hand trucks
- Strong verbal and written communication skills
- Advanced computer skills, including Microsoft Office
- Excellent communication and people skills
- Desire to work as a team with a results driven approach
- Ability to multi task and problem solve
- Satisfactory Criminal Background Check and Drug Testing required
- Overtime and weekend work may be required
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.