What are the responsibilities and job description for the Senior Operations Analyst position at Whoop?
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
As a Senior Operations Analyst, you will play a critical role in driving operational excellence across WHOOP’s global operation and distribution channels. You’ll own key analytical and strategic initiatives that enhance fulfillment performance, optimize our 3PL network, and improve member experience. You’ll collaborate cross-functionally to identify bottlenecks, design scalable processes, and inform decisions that shape WHOOP’s long-term operations strategy.
*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:- Support operations leadership in developing a long term strategy for our distribution channels, focusing on third party logistics and carrier management.
- Manage and monitor end-to-end order flow across sales channels, including processing and tracking retailer purchase orders, ensuring accurate processing between WHOOP systems, 3PLs, and retail partners.
- Analyze operational performance to identify process improvement opportunities within order management, fulfillment, and retail partner communication workflows.
- Collaborate with 3PLs and internal teams to ensure smooth handling of returns, order adjustments, and inventory reconciliation.
- Support financial reconciliation of operational costs with the goal of improving gross margins without compromising member experience.
- Partner with Business Systems and cross-functional teams to enhance order management tools, data accuracy, and system integrations.
- 3 years of experience in Operations, Supply Chain, or Logistics role in a multi-channel consumer goods environment.
- Strong analytical and problem-solving skills; ability to interpret data and connect it to process improvements.
- Strong Microsoft Excel skills a must.
- Detail-oriented and organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Bachelor's degree or higher in Supply Chain Management, Operations, Business Administration or a related field.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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