Account Manager

Founded in 2007, Wholesale Payments is a leading merchant services provider offering credit card processing, POS solutions, and advanced technology for industries such as retail, restaurants, B2B, and financial services. With its headquarters in Lubbock, Texas, Wholesale Payments supports its operations with over 60 staff members at the corporate office, along with additional teams at satellite offices in New Braunfels and Dallas, Texas. The company works in collaboration with a robust sales team exceeding 250 representatives. Wholesale Payments is committed to delivering reliable solutions and exceptional service to its diverse clientele.

This is a full-time, on-site role for an Account Manager based in Lubbock, TX. The Account Manager will be responsible for developing and maintaining relationships with clients, ensuring their satisfaction, addressing inquiries, and providing excellent customer service. Responsibilities include managing accounts, identifying opportunities for growth, troubleshooting client issues, and coordinating with internal teams to meet customer needs. Performance metrics will include client retention and achieving sales goals.

• Strong customer relationship management, problem-solving, and communication skills
• Proficiency in sales techniques, upselling strategies, and collaborating with clients to achieve goals
• Ability to adapt quickly to client needs and resolve issues in a timely manner
• Time-management, organizational, and multi-tasking skills
• Basic proficiency in CRM systems, Microsoft Office, and data analysis tools
• Previous experience in account management, sales, or client support is highly preferred
• Bachelor’s degree in Business, Marketing, or a related field is advantageous
• Familiarity with merchant services, financial technology, or payments processing is a plus