Patient Advocate

Whole Woman's Health Alliance (WWHA) is a 501(c)3 organization providing abortion care that puts patients first. We stand in the light to revolutionize the conversation around abortion in this country.

Independent abortion providers like Whole Woman's Health Alliance provide over 60% of abortions in the United States and are committed to providing abortion care, regardless of barriers. We do this because we believe safe, affordable, quality abortion care should be accessible to all. 

Summary

The Patient Advocate position allows for further training in the medical areas of the office, which do not require medical certification or licensure. These tasks may include pathology, lab, set-up, running rooms, assisting in recovery, ultrasounds, and assisting in Gyn sessions as directed. The Patient Advocate plays a key role in the practice as they may interact with the patient in many areas and their knowledge of office systems and the medical practice can contribute very positively to patient satisfaction and the success of the practice.

Essential Functions

• Perform receptionist duties including answering phones and managing the front desk
• Intake and discharge
• Counting money/making deposits and computer skills.

Gyn Assistant assists the practitioner in GYN practice. Primary duties include: 

• prepare charts for practitioner review 
• interview patients 
• set patients up for exams 
• assist the practitioner during exams 
• collect samples, run routine tests and take vital signs 

Pathology Technician runs the pathology lab under the supervision of the Medical Director and the doctor practicing at the time. Primary duties include: 

• sterilizing instruments 
• verifying completed abortion procedures via pathology examination 

Surgical Assistant assists the doctor and the patient through the actual abortion procedure. Training to assist in surgery involves becoming familiar with medical terminology and technology.  Primary duties include: 

• serving as a surgical assistant 
• anticipating the doctor’s needs 
• supplying the doctor with the necessary instruments and medications to complete the procedure 
• serving as support to the patient, offering her comfort throughout her abortion procedure. 

Set Up/Assist/Recover during an abortion session primarily means you prepare and recover patients during surgery.  Primary duties include: 

• preparing procedure rooms for patients 
• cleaning and stocking rooms 
• showing patients to the procedure rooms before the doctor enters, and helping them feel as comfortable as possible 
• starting IVs 
• keeping track of the session—who has been seen, who has not, anticipating the “flow” of patients 
• recovering patients post-ab, including taking vital signs, cleaning them up, assisting them in dressing, escorting them to recovery room. 

Lab Technician runs the laboratory where patient testing occurs. Primary duties include: 

• collecting blood samples 
• running tests 
• taking vital signs 
• serving as a point of patient education regarding test results and what they mean. 

Ultrasonography primary duties include:

• perform pre-op sonograms on all patients presenting for abortion services 
• learn both vaginal and abdominal scan techniques
• understand how to comfort patients and respond to emotional issues 

Experience and General Requirements

• Possesses strong people, organizational, and time management skills 
• Has an interest in women’s health and a commitment to the welfare of the “whole” woman 
• Has an interest in all areas of the practice: administrative (“front”), financial, medical, counseling, customer service, etc. 
• Able to problem solve
• Able to follow-through and demonstrate thoroughness 
• Written and verbal communication skills: direct, prompt and effective 
• Medical Record knowledge
• Proficient computer skills
• Skilled with numbers, counting and detailed record keeping 
• Ability to take direction 
• Ability to ask questions and participate fully in learning process. 
• Flexibility, multitasking and willingness to learn and “go anywhere” s/he’s needed.
• Ideal candidate:

• Will be Bilingual – English and Spanish (Preferred, but not required)
• Has a four-year Bachelor’s degree (Preferred, but not required)
• Prefers not to do the same thing every day 
• Is flexible and cooperative 
• Loves to learn new things, jumps in and asks questions, participates actively in the learning process

Additional Requirements:

• Basic Life Support Certification biannually 
• Annual OSHA and PPE in-service training 

Physical Requirements

• Must possess the ability and capability to perform any task in the office. 
• Must have excellent visual and hearing acuity.

Compensation/Benefits

• A competitive salary, commensurate with experience.
• 401(k) plan with a 3% company match.
• Flexible work hours and family support programs
• Additional perks, including employee discounts, and virtual team-building activities.
• A culture/environment that is diverse, stimulating, and comprised of passionate and dedicated people. 
• Company laptop and cell phone provided by employer.

Please note that this is a working job description that may evolve as the needs of the company change.

Whole Woman’s Health is an Equal Opportunity Employer, and we welcome applications from women, people of color, and members of the LBGTQIA community. We do not discriminate on the basis of actual or perceived race, creed, color, alienage or national origin, ancestry, citizenship status, religion or belief, age, marital or partnership status, family status, pregnancy and maternity, disability or handicap, sexual orientation, gender, gender identity, gender reassignment, predisposing genetic characteristic, military or veteran status, arrest record, or any other legally protected characteristic protected by applicable federal, state, or local laws.