Patient Experience and Operations Lead

Practice Operations & Patient Care Manager

Whole Health Chiropractic | Des Moines, Iowa

Whole Health Chiropractic is looking for a confident, proactive, and people-centered Practice Operations & Patient Care Manager to lead our team, support our patients, and help our family wellness practice operate at its highest level.

This is not simply an administrative or front-desk position. This person will serve as a key leader within our practice—someone who takes ownership, anticipates needs, solves problems, understands the importance of strong financial systems, and helps both patients and team members stay on track.

We are looking for someone who is genuinely interested in holistic health and enjoys inspiring others to take an active role in their wellness. The right person will be able to communicate the value of consistent care, encourage patients through their health journey, and help create an environment where families feel supported and excited about their progress.

About Whole Health Chiropractic

Whole Health Chiropractic is a neurologically based, family-focused chiropractic practice serving children, adults, and families throughout the Des Moines community.

We believe health is about more than responding to symptoms. Our goal is to help families better understand their bodies, build healthy habits, and experience greater well-being through consistent, proactive care.

Our core values include family, intention, excellence, energy, abundance, and community. We are looking for someone who connects with these values and wants to play a meaningful role in the health of our patients, the development of our team, and the continued growth of our practice.

What You’ll Do

Practice Operations and Leadership

• Oversee daily office operations and help the practice run smoothly and efficiently
• Lead, train, support, and hold team members accountable
• Coordinate daily priorities and ensure important responsibilities are completed
• Lead team huddles and maintain clear communication among team members
• Identify problems, recommend solutions, and follow through with implementation
• Improve office systems, workflows, and the overall patient experience
• Monitor key practice numbers and identify areas needing attention
• Support the doctors by anticipating needs and protecting their ability to focus on patient care
• Help lead practice projects, community events, and growth initiatives
• Set the tone for a positive, professional, and energetic team environment

Patient Care and Wellness Communication

• Create a warm and welcoming experience for every patient and family
• Build genuine relationships and help patients feel known and supported
• Inspire patients to take an active role in their health and wellness
• Communicate the importance of consistency and help patients remain on track with recommended care
• Help patients understand their schedules, care recommendations, financial agreements, and office policies
• Follow up proactively regarding missed visits, scheduling gaps, outstanding balances, and other care needs
• Confidently answer questions and address concerns with empathy and professionalism
• Communicate effectively in person, by phone, through text, and by email
• Help create a practice culture that makes healthy living encouraging, approachable, and sustainable
• Protect patient privacy and follow HIPAA requirements

Financial and Administrative Management

• Confidently explain financial agreements, payment options, and office policies
• Collect payments and monitor patient account balances
• Oversee financial follow-up and ensure accounts are handled consistently
• Support accurate tracking, reconciliation, reporting, and administrative processes
• Review practice numbers and recognize trends or areas of concern
• Maintain organized scheduling, documentation, and office systems
• Handle sensitive patient, employee, and financial information with discretion
• Assist with budgeting, purchasing, payroll support, or bookkeeping coordination as appropriate

You May Be a Great Fit If You Are

• A natural leader who takes ownership and follows through
• A proactive problem solver who brings possible solutions
• Passionate or curious about holistic health, chiropractic, and family wellness
• Comfortable encouraging and inspiring others in their health journey
• Warm, confident, and professional when communicating with patients
• Able to discuss money, collect payments, and uphold financial policies
• Highly organized and capable of managing several priorities at once
• Comfortable leading a small team and navigating difficult conversations
• Able to balance empathy and encouragement with accountability
• Detail-oriented while still seeing the bigger picture
• Dependable, emotionally mature, and calm under pressure
• Positive and energetic without losing focus or professionalism
• Receptive to feedback and committed to personal and professional growth
• Willing to step in wherever needed to help the team succeed

Preferred Qualifications

• Previous experience in office management, team leadership, healthcare administration, customer service, or practice operations
• Experience with patient accounts, payment collection, bookkeeping, payroll, or financial reporting
• Strong written and verbal communication skills
• Comfort using scheduling systems, electronic health records, spreadsheets, and office technology
• Chiropractic, wellness, or healthcare experience is helpful but not required
• Experience with ChiroTouch is a plus

What Success Looks Like

The person who succeeds in this position will help create a practice where:

• Patients feel cared for, informed, and inspired in their wellness journey
• Patients remain consistent with their recommended care
• The team understands its responsibilities and follows through
• Financial conversations are handled accurately and confidently
• Problems are identified early and resolved thoughtfully
• Office systems are organized, consistent, and efficient
• The doctors can remain focused on providing exceptional patient care
• The practice continues to grow without sacrificing its culture or patient experience

Position Details

• Position: Practice Operations & Patient Care Manager
• Location: Whole Health Chiropractic, Des Moines, Iowa
• Schedule: [Full-time/part-time and expected hours]
• Compensation: $19–$22/hr based on experience, with bonus systems
• Benefits: Paid time off, chiropractic care, wellness benefits

How to Apply

Please submit your résumé along with a short response answering the following questions:

• Why are you interested in joining Whole Health Chiropractic?
• What interests you about holistic health and family wellness?
• Tell us about a time you recognized and solved a problem without being asked.
• Describe your experience leading a team or managing office operations.
• What experience do you have managing finances, collecting payments, or monitoring business numbers?

Please send your application to drlauradc@gmail.com with the subject line Practice Operations & Patient Care Manager Application.

We are looking for more than someone to complete a list of tasks. We want a trusted leader who is excited to care for people, strengthen a team, champion holistic wellness, and help build an exceptional practice.

Pay: $19.00 - $25.00 per hour

Benefits:

• Continuing education credits
• Employee discount
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person

Salary : $19 - $22