Grocery Purchasing Lead - Full Time

Job Summary:

Grocery Purchasing Leads purchase, receive, price, and merchandise designated products. They provide leadership to Grocery Clerks. Grocery Purchasing Leads also assist the department manager in meeting goals for sales, margin, inventory turns, sanitation, safety, and customer service.

Duties and Responsibilities:

Essential Job Specific Duties and Responsibilities:

• In a timely manner, purchase, receive, price, and merchandise designated products through approved suppliers and in appropriate quantities.

• Communicate and document unresolved vendor issues and/or concerns to department management.

• Process returns and special orders according to established practices.

• Provide ongoing feedback to department management on customer service, safety and staff performance.

• Direct, support and prioritize duties for designated employees related to department expectations for sales and service.

• Promptly inform the IT department about changes in Point of Sale information (i.e, price changes, entry of new products/sale batches and deleting products/sale batches, internal ordering).

• Implement pricing and sign changes on the sales floor.

• Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.

• As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.

• Achieve WFC customer service standards for internal and external customers.

• Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.

Essential Organization Specific Duties and Responsibilities:

• Abide by all WFC policies and procedures.

• Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.

• Follow and ensure compliance with all safety practices and policies.

Knowledge, Skills, Abilities

Preferred Knowledge, Skills, and Abilities:

• Experience in retail, grocery, natural foods and/or cooperative business

• Available to work evenings, weekends, holidays

• Supervisory experience

• Customer service experience

Essential Knowledge, Skills, and Abilities:

• 18 years of age or older

• Basic computer literacy including familiarity with using a web browser and email

• Ability to operate effectively within established systems and procedures

• Outstanding customer service skills

• Attention to detail and good organizational skills

• Ability to handle multiple demands, work under time pressures and meet department work objectives

• Ability to handle confidential information

• Willingness to learn and perform all aspects of the position

• Ability to be flexible and to adapt to changing conditions

• Demonstrate objectivity and neutrality under pressure

• Ability to work efficiently in a fast-paced environment

• Ability to effectively convey information

• Regular, predictable attendance

Essential Physical Requirements:

• Ability to occasionally move up to 50 lbs. throughout shift

• Ability to repetitively move objects up to 15 lbs. throughout shift

• Ability to remain in a stationary position for extended periods of time

• Ability to move around the premises throughout shift

• Ability to operate position-required machinery

• Ability to do repetitive office tasks including, but not limited to, filing, using a computer keyboard, understanding information from a computer screen/LCD monitor and written materials for the entirety of shift

• Ability to safely use sharp cutting instruments