What are the responsibilities and job description for the Curbside Clerk - Part Time position at WHOLE FOODS CO-OP?
Job Summary:
Curbside Clerks provide prompt, friendly, and courteous service while assisting customers and fellow staff in supporting operations. The Curbside Clerk shops, prepares for pick up, and delivers product to curbside customers on WFC premises. They may be re-tasked during any portion of a shift to assist in clerk duties elsewhere as needed.
Duties and Responsibilities
Essential Job Specific Duties and Responsibilities:
- Navigate technology required for successful e-commerce operations.
- Complete the shop of curbside orders in time for the designated pickup window, according to best practices and relevant SOPs within each specific position, as well as by special direction from your supervisor.
- Bag, label, and store shopped orders in good condition according to establish cold chain protocols.
- Interact with customers during shopping, after and/or at curbside with the highest customer service standards.
- Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
- Achieve WFC customer service standards for internal and external customers.
- Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
Essential Organization Specific Duties and Responsibilities:
- Abide by all WFC policies and procedures.
- Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC's ENDS.
- Follow and ensure compliance with all safety practices and policies.
- Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
Additional Duties and Responsibilities:
- Achieve daily operational goals as directed by your supervisor.
- Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
- Report any problems with systems, tools and/or products to department supervisors.
- Promote ownership and owner benefits consistently and positively.
- Perform other tasks as assigned by department management.
- As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
Knowledge, Skills, Abilities
Preferred Knowledge, Skills, and Abilities:
- Experience in retail, grocery, natural foods and/or cooperative business
- Available to work evenings, weekends, holidays
Essential Knowledge, Skills, and Abilities:
- Basic computer literacy including familiarity with using a web browser and email
- Ability to operate effectively within established systems and procedures
- Outstanding customer service skills
- Attention to detail and good organizational skills
- Ability to handle multiple demands, work under time pressures and meet department work objectives
- Willingness to learn and perform all aspects of the position
- Ability to be flexible and to adapt to changing conditions
- Demonstrate objectivity, neutrality, and calmness under pressure
- Ability to work efficiently in a fast-paced environment
- Ability to effectively convey information
- Regular, predictable attendance
Essential Physical Requirements:
- Ability to occasionally move up to 50 lbs. throughout shift
- Ability to frequently move objects up to 15 lbs. throughout shift
- Ability to move around the premises
- Ability to remain in a stationary position for long periods of time
- Ability to handle scanning and bagging groceries
- Ability to operate position-required machinery
- Ability to safely use sharp cutting instruments
Work Environment
Frequent Exposure:
- Outdoor weather conditions
- Handling wet, hot, cold, and/or frozen products
- Change in room temperature
- Using store cleaning supplies
- Carts, pallets, and hand-trucks moving in and out of storage/retail areas
Constant Exposure:
- Background music and in-store pages
- Food odors, grain and spice dust, food allergens
IMPORTANT DISCLAIMER NOTICE
The essential duties and responsibilities and knowledge, skills and abilities listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Employees must be able to satisfactorily perform the essential functions of this position, with or without reasonable accommodation. Any questions regarding accommodations should be directed to the Human Resources Manager.
Salary : $16