What are the responsibilities and job description for the Application Support Engineer position at Whiz Global LLC?
Application Support Engineer
📍 Location: Wilmington, DE
🕒 Duration: Contract-to-Hire
Position Overview
We are seeking an Application Support Engineer with strong Java Spring Boot expertise to support and maintain a critical internal client event management platform. This application is scheduled for decommissioning in 2028 and currently has a significant backlog of support tickets requiring analysis, troubleshooting, and resolution.
The ideal candidate will possess excellent debugging skills, strong communication abilities, and experience supporting enterprise applications. This role involves direct interaction with end users and stakeholders to resolve application issues and improve system stability.
Key Responsibilities
Analyze, troubleshoot, and resolve application defects and production issues.
Investigate and remediate application vulnerabilities and security concerns.
Support and maintain enterprise-level applications and systems.
Work closely with end users to understand issues and provide timely resolutions.
Manage and track incidents, defects, and enhancements through Jira.
Perform root cause analysis and implement corrective actions.
Monitor application performance and system health.
Participate in limited new feature development and system enhancements.
Required Skills
2–6 years of experience with Java and Spring Boot.
Experience supporting and maintaining enterprise applications.
Strong debugging and troubleshooting abilities.
Experience with Jira and application monitoring tools.
Excellent verbal and written communication skills.
Ability to work effectively with both technical teams and business users.
Preferred Skills
Experience with React.js or JavaScript.
Exposure to Cloud Foundry or private cloud environments.
Experience utilizing AI tools in development or support environments.
Work Breakdown
80% Application Support, Security Remediation, and Issue Resolution
20% New Feature Development and Enhancements
Ideal Candidate
Strong analytical and problem-solving skills.
Customer-focused mindset with excellent interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working in enterprise production support environments.
Salary : $40 - $50