General Manager - Residential Facility

Food Service General Manager – Lead with Purpose in a Secure Residential Facility 

Are you a food service leader who’s passionate about people, operations, and purpose? Join our team as a Food Service General Manager and take the lead in a mission-driven kitchen that fuels young minds and futures within a secure residential facility. This unique environment requires a leader who values structure, safety, and service, and who can positively impact the lives of youth through nutrition. 

What You’ll Do: 

• Inspire and lead the food service team to deliver nutritious, high-quality meals to residents and staff 

• Oversee all aspects of daily operations: scheduling, inventory, compliance, and food safety 

• Partner with facility staff to ensure meals support the health, structure, and rehabilitation of youth in the program 

• Ensure compliance with federal, state, and local guidelines, including child nutrition programs (NSLP, SBP, etc.) 

• Manage budgets, staffing, vendor relationships, and performance goals 

• Maintain safety and security standards in alignment with facility protocols 

• Foster a positive, inclusive, and professional kitchen culture within a secure setting 

We’re Looking For: 

• 3–5 years of experience in food service management (K–12, residential, or institutional experience preferred) 

• Strong leadership, communication, and organizational skills 

• Knowledge of NSLP guidelines, food safety regulations, and compliance requirements 

• Experience working in a structured or secure environment is a plus 

• ServSafe certification  

• A calm, reliable, hands-on leader who leads by example 

Why Join Us? 

• Competitive salary performance bonus opportunities 

• Family-friendly schedule – no nights or weekends 

• Health, dental, and vision benefits 

• Paid holidays, time off, and 401K with company match 

• An opportunity to lead a program that nourishes and empowers youth 

About Us: 

At Whitsons, we believe that every meal is an opportunity to make a difference. As our General Manager in this secure residential facility, you’ll lead a dedicated team serving meals that support structure, rehabilitation, and growth. Your leadership will help create a kitchen that’s more than a workplace—it’s a place of consistency, care, and impact. 

Apply now and bring your leadership to the food service department—at Whitsons, our mission is Enhancing Life One Meal at a Time™. 

Pay rate based on skills and experience

Qualifications:

REQUIRED QUALIFICATIONS AND COMPETENCIES: 

Education: 

• Bachelor’s degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field. OR 

• Bachelor’s degree or equivalent with any academic major AND a state recognized certificate in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, or business. OR 

• Associate degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field AND at least one year of relevant nutrition programs experience. OR 

• High School diploma or GED AND at least Five (5) years experience in nutrition programs. 

Certifications: 

• ServSafe Mandatory– Local food safety certification if required in jurisdiction of employment. Must be knowledgeable of all local health and food safety ordinances. 

Computer Skills: 

• Proficiency in all Microsoft Office applications is required. 

• Must be able to communicate electronically through use of email and other similar computer platforms. 

• Able to learn new programs easily and quickly.    

Other Qualifications, Experience:  

• 3 years’ experience in Food Service Management as a Manager/Director required. 

• Culinary background is required - Must have a passion and an interest in food  

• Working knowledge of cooking procedures and recipe adherence and scaling.  

• Must have demonstrated experience developing talent and managing multiple priorities 

• Must be able to use “critical thinking” skills to resolve problems or would result in improving program overall. 

• Ability to effectively communicate verbally, electronically and written with clients and support staff. 

• Must possess excellent time management and organizational skills 

• Bilingual Spanish is highly desirable.

Required Competencies: 

• Communication 

• Effectively write, present and transfer ideas and information for the advancement of individual and company performance. 

• Customer Focus 

• Act in the best interest of the customer, both internal and external.  

• Innovation 

• Create new ideas, processes or products which when implemented lead to positive effective change. 

• Organization Leadership 

• Apply strategic thinking, prioritization and decision-making to drive results. 

PHYSICAL DEMANDS OF THE JOB: 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the team member is frequently required Sit, walk, talk and hear 

• Use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms. 

• Be standing on feet majority of the workday in addition to walking back and forth. 

• Lift and/or move up to 40 pounds. Lifting while turning side to side is sometimes necessary. 

• Specific vision abilities required by this job include close vision and the ability to adjust focus.  

Position may require extended hours including evenings and/or weekends, travel to multiple work sites and occasional out-of-district travel.  Must be able to drive his/her own vehicle to other work sites. 

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

The work is performed primarily in a Cafeteria /Food Service establishment. Work is primarily “hands-on” during mealtimes. Office work is completed before or after mealtimes. The noise level in the work environment is moderate to loud.  

The duties listed above are intended only as illustrations of the various types of work and duties that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, and the Company reserves the right to add additional duties or modify existing duties.  

The job description does not constitute an employment agreement between the Company and team member and is subject to change by the Company as the needs of the Company and requirements of the job change.