What are the responsibilities and job description for the Customer Success Specialist position at Whitsons Culinary Group?
Company Description
Founded in 1979, Whitsons Culinary Group® offers dining services to public and private organizations across the United States. We provide a variety of dining solutions, including school nutrition, residential, healthcare, emergency, and specialty dining services. Whitsons is recognized for our customized services, innovative programs, and commitment to nutrition and quality. We are a family-operated, minority-owned business dedicated to diversity and our mission of Enhancing Life One Meal at a Time™. To learn more, visit our website and follow our social media channels.
Role Description
This is a full-time, on-site role located in Berkeley, IL, for a Customer Success Specialist. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining strong communication with clients. Daily tasks include addressing customer inquiries, resolving issues, planning/scheduling orders and collaborating with other teams to enhance the customer experience.
Qualifications
- Strong Customer Satisfaction and Customer Service skills
- Excellent Customer Support and Communication skills
- Proficient Analytical Skills
- Ability to work on-site in Berkeley, IL
- Relevant experience in customer success or support roles
- Bachelor's degree in Business, Communications, or related field preferred
