What are the responsibilities and job description for the Law Firm Operations & Work Production Manager position at WhitsonLaw?
WhitsonLaw, PLLC is seeking an Operations & Work Production Manager to lead the firm’s internal operations and the operating systems that keep matters moving on time, clients consistently supported, and deadlines controlled. This is a senior leadership role for an experienced, results-driven operator with the judgment, presence, and discipline to translate firm priorities into execution, coach high standards across teams, and drive measurable performance.
Reporting directly to the Managing Partner and working closely with firm leadership, you will run the operational engine of a fast-paced, growing practice. You will own the firm’s work production cadence across matters, strengthen accountability rhythms, elevate administrative and cross-functional coordination, improve timekeeping and billing hygiene, and ensure a polished, predictable client experience from intake through closeout. This role requires prior operations leadership in a professional services environment, the ability to lead through influence and standards, and the maturity to make firm, fair decisions in real time.
Core Outcomes For This Role
Reporting directly to the Managing Partner and working closely with firm leadership, you will run the operational engine of a fast-paced, growing practice. You will own the firm’s work production cadence across matters, strengthen accountability rhythms, elevate administrative and cross-functional coordination, improve timekeeping and billing hygiene, and ensure a polished, predictable client experience from intake through closeout. This role requires prior operations leadership in a professional services environment, the ability to lead through influence and standards, and the maturity to make firm, fair decisions in real time.
Core Outcomes For This Role
- Maintain firmwide control of deadlines, calendars, and commitments by implementing proactive workflow triage, risk escalation, and consistent internal service levels across all active matters.
- Establish a reliable work production engine that drives matters forward with predictable cadence, clear ownership, and disciplined follow-through from intake through closeout.
- Build and enforce the firm’s operating system, including SOPs, templates, document and data standards, and platform adoption, so execution is consistent regardless of who is working on the file.
- Create operational clarity for leadership through concise reporting, metrics, and accountability rhythms that surface bottlenecks early and convert decisions into action with named owners and deadlines.
- Strengthen operational judgment and professionalism across the firm by setting clear expectations, intervening early when standards slip, and making firm, fair decisions in real time to protect clients and the business.
- Improve the firm’s financial performance through timekeeping compliance, WIP hygiene, billing cycle accuracy and timeliness, and disciplined collections coordination that protects cash velocity and realization.
Salary : $50,000 - $100,000