Field Service Technician

Company Summary

Since 1971 Whitney Equipment Company has been the premier process sales organization in the

Northwest. Whitney Equipment has a proven history of providing innovative and reliable solutions

from industry leading manufacturers of municipal and industrial process equipment. With a staff of

over 50 employees, our unique turn-key approach to the market provides superior customer support

through account management, engineering design, and after-market service. Being proactively

involved during all stages of a project's life cycle from conception, design, completion, and into post-

sale support allows WECI to provide the best solutions and products to meet both the application

and customer needs and requirements.

Position Summary

The role of this position is to do field service calls, troubleshoot equipment in the field, fix

equipment in the field when possible, reinstall shop repaired equipment, equipment calibrations,

startup of new equipment, and field training sessions. Written reports are required.

Please Note: Punctuality is essential for this position, as multiple team members or contractors are

often scheduled to be on-site simultaneously—particularly during system startups. This role does

not follow a standard 9:00 a.m. to 5:00 p.m. schedule. The Service Field Technician is expected to

remain on-site until the assigned work is completed, which may occasionally extend beyond normal

working hours. Conversely, some assignments may conclude earlier than anticipated. Flexibility and

a willingness to work overtime as needed are critical requirements of this position.

Key Duties And Essential Functions

• Goes on field service calls to perform troubleshooting of equipment.
• Performs field calibrations
• Dismantles and troubleshoots equipment in the field and/or in the shop as needed.
  
  

Requires use of hand tools, combination wrenches, screwdrivers, cable cutters, pipe

wrenches, chain wrenches, hydraulic rams, and hand trucks. Sets up temporary lifting

equipment such as a jib crane or A-frame (approx 100 lbs) in the field. Carries toolboxes up

to 50 lbs and large tools up to 75 lbs.

• Hauls equipment to and from shop as required. Secures equipment for transportation.
• Starts up equipment on Projects and Individual sales when required. Does training sessions on started up equipment. Training sessions may be video recorded.
• Cleans work area, machines, tools, and equipment. Uses shop and vehicle cranes and other lifting devices as needed.
• Promotes and assists with the sales of all company products. Helps acquire annual maintenance agreements.
• Helps with shop repairs when assigned.
• Does written reports and communicates via phone and email.
• Performs other duties as assigned.
  
  

SUPERVISORY RESPONSIBILITIES: NONE

Required Qualifications

• High School Diploma or Equivalent.
• Customer Service: Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Problem-Solving: Ability to identify customer needs and offer effective solutions, especially in troubleshooting.
• Strong technical background.
• Communication skills, both verbal and written.
• Proficient in using CRM software, Microsoft Office, and other related tools.
• Attention to detail.
  
  

Preferred Qualifications

• Familiarity with the wastewater industry or company products/services.
  
  

Technical Knowledge: Strong understanding of wastewater systems, equipment, and components (e.g., pumps, filtration, valves, control systems) is a plus.

• 3-5 years field service experience.
  
  

Physical Demands

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Heavy Lifting: May need to move heavy materials, equipment, or tools, sometimes weighing over 50 pounds.
• Standing for Long Periods: May require standing for extended hours, which can place stress on the lower back and legs. May be required to work in uncomfortable or awkward positions.
• Bending and Twisting: May work in tight spaces or overhead positions, requiring frequent bending, twisting, and reaching. These movements can strain muscles and joints, particularly in the back, neck, and shoulders.
• Temperature Fluctuations: May work in a warehouse or at customer sites with high or low temperature environments.
• Visual Strain: Although not strictly physical in the sense of strength, this position must focus closely on their work for long periods, which can cause visual fatigue and require concentration.
• Exposure to Loud Noise: May be exposed to a noisy work environment (e.g., from welding machines, grinders, and other equipment) that can contribute to physical strain and fatigue, especially if hearing protection is not used.
• Standing & Walking: Frequently required to stand or walk for extended periods during field service visits or when conducting sales calls.
  
  

General

Working Conditions:

• Travel: This position requires significant travel, often by car, to visit client sites and service locations. Frequent travel may require long hours on the road, sometimes over extended distances.
• Driving: Regular driving of a company vehicle.
• Technology Use: Frequent use of mobile devices, tablets, and laptops to access customer data, manage schedules, and communicate with clients and team members. Ability to use digital tools for reporting and documentation.
• Problem-Solving & Technical Handling: Depending on the product or service, the role requires the ability to troubleshoot technical issues or demonstrate products to customers.
  
  

Safety Hazards

• Adherence to safety standards and regulations in both warehouse and field environments.
• Proper use of safety gear and equipment when required, such as personal protective equipment (PPE).
• Ability to assess and mitigate any safety concerns at client or service locations.
  
  

Job Stress

• Time Pressure: May face pressure to meet deadlines, especially in high-demand industries or during large projects. This can create stress and fatigue, particularly when working in adverse conditions or on complex tasks.
• Client Expectations and Communication: Often in direct contact with clients or stakeholders and managing expectations and delivering on promises while handling complaints or requests for changes can add to the stress.
  
  

Work Environment

• Field Locations: The work is primarily based in the field, with visits to customer locations, service sites, and external meetings. These environments may vary depending on the industry (e.g., construction sites, manufacturing plants, or commercial buildings).
• Team Collaboration: While much of the work is independent, there will also be frequent interaction with the internal team, clients, and other stakeholders, both virtually and in-person.
• Customer Interaction: Significant interaction with customers in varied environments and providing technical support during field calls.
  
  

Compensation: $32-$34/ hour DOE

#WhitneyEquipment

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.