What are the responsibilities and job description for the Dental Front Desk Receptionist (Bilingual English/Spanish Required) position at WHITEHALL DENTAL ASSOC.?
Dental Front Desk Receptionist (Bilingual English/Spanish Required)
We are seeking a friendly, organized, and reliable Dental Front Desk Receptionist to join our team. The ideal candidate must be fluent in both English and Spanish and have prior dental office knowledge or experience.
Responsibilities:
- Greet and check in/check out patients in a professional and welcoming manner.
- Answer and manage incoming phone calls.
- Schedule and confirm patient appointments.
- Verify dental insurance eligibility and benefits.
- Submit, track, and follow up on insurance claims and Explanation of Benefits (EOBs).
- Collect patient payments and maintain accurate financial records.
- Assist patients with insurance questions and treatment estimates.
- Maintain patient records and ensure all documentation is accurate and up to date.
- Communicate effectively with patients, insurance companies, and dental staff.
- Utilize knowledge of dental terminology, procedures, and CDT dental procedure codes.
Qualifications:
- Fluent in English and Spanish (required).
- Previous dental front desk, dental receptionist, or dental office experience preferred.
- Knowledge of dental insurance verification, claims processing, and EOBs.
- Familiarity with dental procedure codes and dental terminology.
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Experience with dental practice management software is a plus.
What We're Looking For:
Our office places a strong emphasis on serving our diverse patient population. Being bilingual in English and Spanish is essential for this role, as clear communication with our patients is a top priority. We are looking for someone who is dependable, compassionate, detail-oriented, and committed to providing excellent patient care and customer service.
Job Type: Full-Time/Part-Time
Pay: Based on experience
Work Location: In person