Temporary Accommodations Program Manager

Join Whitecap Search in a pivotal role where you will have the opportunity to architect and implement a robust and sustainable workplace accommodations program. This temporary engagement is designed for an experienced professional to design the infrastructure, workflows, and governance model that will anchor the function long-term. You will lead all program build activities during the first 6–9 months, operating at both strategic and operational levels. Your efforts will ensure the creation of a lasting and effective accommodations program.

Key Responsibilities

• Program Design & Infrastructure Build
  • Design and document the end-to-end accommodations process, from intake through determination and monitoring, covering ADA/ADAAA, PWFA, Title VII, and applicable state laws.
  • Establish case management infrastructure — data fields, workflow logic, documentation standards, and retention requirements.
  • Develop a tiered case model that reflects the complexity of Whitecap Search's workforce, including corporate, field, and construction environments.
  • Define the governance model for the function: escalation paths, decision authority, Legal partnership triggers, and oversight mechanisms.
• Policy, SOP & Resource Development
  • Review, refine, and draft accommodations-specific policies, standard operating procedures, and associate- and manager-facing process guides.
  • Build interactive process templates, determination letter frameworks, and other repeatable documentation tools.
  • Develop a resource library aligned to Whitecap Search's business lines that enables the permanent team to operate with consistency and defensibility.
• Stakeholder Alignment & Training
  • Engage HR leadership, Legal, Associate Relations, Leave of Absence, Benefits, and Workers' Compensation to align the new function with existing workflows and handoff points.
  • Design and deliver training for HR Business Partners and people managers on the interactive process, their legal obligations, and how to use the new tools & resources.
  • Serve as the senior subject matter resource for complex cases during the build period, modeling best-practice case handling alongside the incoming specialist.
• Technology & Reporting
  • Assess and recommend case management design in ServiceNow; lead or support implementation in partnership with HR Technology.
  • Define the reporting framework for the function: key metrics, data sources, reporting cadence, and audience-appropriate views (operational vs. executive).
  • Build initial dashboards or report templates that give the permanent team ongoing visibility into caseload, cycle times, and accommodation trends.
• Transition Planning & Successor Readiness
  • Onboard the permanent Senior Accommodations Specialist, providing structured mentorship on both case management and program operations.
  • Develop a written program roadmap outlining the maturation priorities and milestones for the 12–24 months following the engagement.
  • Conduct a formal knowledge transfer and program handoff, ensuring the permanent team is fully equipped to operate independently.

Qualifications

• Required
  • 5 years of direct experience managing workplace accommodation programs under ADA/ADAAA, PWFA, and/or Title VII.
  • Demonstrated experience designing or significantly overhauling an accommodations program — not just operating within one.
  • Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment.
  • Experience supporting accommodations across diverse workforce populations, including field, construction, or similarly complex environments.
  • Proven ability to develop employment-related policies, SOPs, and training programs that hold up under legal scrutiny.
  • Strong project management skills; ability to drive multiple workstreams simultaneously in an ambiguous, build-from-scratch environment.
  • Executive-level communication and stakeholder management skills.
  • Proven utilization of AI technology to simplify and streamline workflows.
• Preferred
  • Utilization of ServiceNow case management system or a strong technical aptitude for learning and navigating new systems.
  • Prior experience in a contract, consulting, or interim program build capacity — comfortable with defined engagement timelines and clean handoffs.
  • Background in vocational rehabilitation, occupational health, or disability management.
  • Familiarity with intersecting leave frameworks (FMLA, state leave) and workers' compensation processes.
  • Experience in homebuilding, construction, real estate, or another industry with a significant non-desk workforce.
  • Professional certification: ADAC, CPDM, CLMS, PHR/SPHR, or equivalent.