What are the responsibilities and job description for the Customer Experience Specialist position at White Trash Services?
Customer Experience Specialist
Let’s Make Great Service Happen!
Job Summary:
We’re on the hunt for a high-energy, people-loving, problem-solving superstar! As a Customer Experience Specialist II, you’ll be the friendly face (or cheerful voice!) that keeps our customers smiling. Whether it’s helping them set up a new account, answering questions, or solving issues, you’ll bring a positive attitude and genuine care to every interaction. Bonus points if you choose cake over vegetables—we like your style.
Supervisory Responsibilities:
- Nope! This role doesn’t supervise others—just brings the good vibes.
What You’ll Be Doing:
- Chat with customers on the phone or in person to provide awesome service and support.
- Set up and manage customer accounts with care and accuracy.
- Jump in to resolve issues quickly and happily—making sure customers feel heard and helped.
- Pass along trickier concerns to the right team members (we’ve got your back).
- Keep neat and detailed records of conversations and updates.
- Ask great questions to find out what customers need—and help them find the perfect service match.
- Explain our services clearly and enthusiastically.
- Work closely with the operations team to make sure everything runs smoothly.
- Help with billing, invoicing, and customer payments.
- Be a helpful bridge between customers and our Business Development Manager.
- Review sales reports and trends to spot new opportunities.
- Pitch in wherever needed—we’re a team!
What You Bring to the Table:
- A natural communicator with a warm, friendly style.
- Customer service skills that make people feel taken care of.
- A smile that comes easy and often. 😄
- Strong computer skills and a love of learning new tools.
- A quick thinker with creative solutions.
- A team player with a heart for helping and a desire to grow.
- A “let’s figure it out” attitude, even on the busiest days.
Education & Experience:
- High school diploma required; bonus points for college classes.
- At least 1 year of experience in customer service.
- Experience in our industry? Even better!
Physical Requirements:
- Comfortable sitting at a desk and working on a computer for extended periods.
- Able to lift up to 15 lbs occasionally (maybe a cake or two, who knows?).