What are the responsibilities and job description for the A-Level Technician position at White's International Trucks?
Reports To: Service Manager/Shop Foreman
Job Summary:
The A-Level Technician is a highly skilled and experienced professional responsible for diagnosing, repairing, and maintaining heavy-duty commercial trucks. This role requires advanced mechanical and electrical knowledge, the ability to perform complex repairs, and leadership in guiding junior technicians. The A-Level Technician ensures that all work meets OEM and industry standards, maintaining safety, reliability, and efficiency.
Key Responsibilities:
Advanced Diagnostics & Repairs:
Perform in-depth troubleshooting and diagnostics on engines, transmissions, electrical systems, and other truck components.
- Conduct major engine overhauls, transmission rebuilds, and driveline repairs.
- Repair and replace suspension, steering, and brake systems (air and hydraulic).
- Diagnose and repair HVAC, hydraulic, and fuel systems.
Perform aftertreatment system diagnostics and repairs (DEF, DPF, EGR).
Electrical & Computerized Systems:
Use OEM diagnostic software (Cummins Insite, CAT ET, Detroit Diesel Diagnostic Link, etc.) to troubleshoot electronic systems.
- Repair and program ECM, sensors, wiring, and multiplexing systems.
Calibrate and troubleshoot Advanced Driver Assistance Systems (ADAS).
Preventive Maintenance & Inspections:
Conduct DOT inspections and ensure compliance with federal and state regulations.
- Perform advanced preventive maintenance (PM) services, including fluid changes, filter replacements, and lubrication.
Identify and recommend repairs for worn or damaged components before failure occurs.
Training & Mentorship:
Assist and train B-Level and C-Level technicians in proper repair techniques and procedures.
- Provide technical guidance and troubleshooting support to the team.
Stay updated on OEM service bulletins, recalls, and training certifications.
Shop Efficiency & Safety:
Follow OSHA and dealership safety protocols to maintain a clean and hazard-free workspace.
- Ensure repairs are completed efficiently and correctly the first time to minimize customer downtime.
Maintain and properly use special tools, equipment, and diagnostic software.
Qualifications
Proven experience as an A-Level Diesel Technician or equivalent master-level role
- Advanced knowledge of electronic systems, repair verification, and body control systems
- Ability to diagnose and repair complex electrical, mechanical, and driveline issues
- Strong understanding of Cummins, Eaton, and International systems (web and hands-on training completion preferred)
- Must maintain all required state certifications and OEM online training compliance
- CDL preferred
- Positive attitude and ability to mentor and train junior technicians
- Proficient in reading and interpreting diagnostic manuals, wiring schematics, and EDS/Guidanz cases
- Excellent communication, organization, and problem-solving skills
Valid driver’s license and acceptable driving record
Physical Requirements
Ability to lift up to 75 pounds and perform physically demanding tasks
- Frequent standing, walking, bending, stooping, and reaching in and around vehicles
- Must be able to work in a shop environment that includes exposure to noise, vibrations, fumes, and moving mechanical parts
- Comfortable working in a variety of temperatures and conditions (indoors and outdoors)
- Capable of safely operating power tools, diagnostic equipment, and commercial vehicles as needed
Must be able to wear required PPE (steel-toe/composite boots, safety glasses, gloves, etc.) at all times
Benefits
At White’s International Trucks, we believe our people are our greatest investment. Full-time employees enjoy a competitive and comprehensive benefits package including:
Medical, Dental, and Vision Insurance (multiple plan options)
- Health Savings Account (HSA) with company contribution
- Flexible Spending Account (FSA) options
- 401(k) with Company Match – 50% match up to 6% of contributions
- Company-Paid Basic Life Insurance with AD&D
- Short- and Long-Term Disability Plans available for purchase
- Optional Supplemental Insurance (Critical Illness, Accident, Hospital Indemnity, additional Life coverage)
- Paid Vacation, Sick Leave, and Holidays
- Uniforms Provided and annual boot reimbursement
- Paid training and certification incentives
- Opportunities for career advancement through our Technician Roadmap
Team-oriented, family-driven culture with a focus on safety, integrity, and growth