Organizational Development Manager

Company Description White River Health is a not-for-profit, multi-facility regional healthcare system based in Batesville, Arkansas, serving ten counties across North Central Arkansas. With hospital campuses in Batesville and Mountain View, along with outpatient centers and clinic offices, the organization provides advanced inpatient and outpatient care and extensive community outreach. Guided by its mission to provide quality healthcare and improve community health, White River Health focuses on creating a welcoming environment for patients, families, visitors, physicians, and team members. The organization lives its C.A.R.E.S values—Compassion, Accountability, Respect, Excellence, and Safety—through a culture of empathy, integrity, high performance, and zero preventable harm. Team members join a collaborative environment committed to continuous improvement, innovation, and long-term service to the region.

Role Description The Organizational Development Manager is responsible for designing, implementing, and evaluating organizational development initiatives that strengthen leadership effectiveness, employee engagement, organizational culture, and workforce sustainability. This position provides leadership for the White River Health Leadership & Governance Academy and supports organizational goals through leadership development, succession planning, Board governance education, and continuous improvement.

Essential Job Functions

1. Leads the development, implementation, and ongoing management of the White River Health Leadership & Governance Academy.
2. Designs and facilitates leadership development programs for emerging, frontline, and executive leaders.
3. Develops and supports leadership competency frameworks, mentorship programs, and succession planning initiatives.
4. Designs, coordinates, and facilitates Board of Directors orientation, continuing education, and governance development programs in collaboration with executive leadership and appropriate Board representatives.
5. Partners with organizational leaders to assess development needs, provide guidance, and improve leadership effectiveness.
6. Develops and implements initiatives that strengthen employee engagement, organizational culture, and retention.
7. Coordinates internal and external development resources, including educational programs, facilitators, and consultants.
8. Establishes measures to evaluate program effectiveness, monitors outcomes, and recommends improvements.
9. Ensures organizational development initiatives align with White River Health's strategic priorities, mission, and CARES Values.
10. Performs other duties as assigned.

Minimum Qualifications

Education: Bachelor's degree in Human Resources, Organizational Development, Business Administration, Healthcare Administration, or related field required.

Experience: Three years of progressively responsible experience in organizational development, Human Resources, leadership development, training, or a related field, including experience in program development, facilitation, or project management.

Preferred Qualifications

• Experience designing and facilitating leadership development programs.
• Experience in healthcare.
• Experience with succession planning, employee engagement, or organizational improvement initiatives.
• Experience with Board governance education, nonprofit governance, or Board development initiatives.

Knowledge, Skills, and Abilities

• Strong leadership, interpersonal, and communication skills.
• Ability to design and facilitate effective educational programs.
• Knowledge of organizational development and leadership development principles.
• Understanding of Board governance principles and the educational needs of nonprofit healthcare governing boards.
• Strong planning, project management, and analytical skills.
• Ability to advise and collaborate with leaders at all organizational levels.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.

Essentials

• Must be able to report to work fit for duty and free from impairment that could adversely affect safe and effective job performance, consistent with WRH's Substance Use and Impairment Policy.
• Must be able to effectively communicate both orally and in writing with individuals at all organizational levels.
• Excellent interpersonal, presentation, and facilitation skills, with the ability to clearly explain complex information in easily understood terms.
• Ability to develop and deliver effective leadership and Board governance educational programs.
• Ability to establish effective working relationships with executive leadership, Board members, management, and employees.
• Excellent organizational, planning, and time management skills with the ability to manage multiple projects and priorities.
• Ability to analyze information, evaluate program effectiveness, and recommend improvements.
• Proficient with Microsoft Office Suite and related software.
• Must maintain confidentiality and exercise sound judgment when handling sensitive organizational and personnel information.
• Must maintain a demeanor that is indicative of WRH's Standards of Behavior, mission, vision, and CARES Values.

Physical Demands

• A significant amount of computer entry and related administrative work is required.
• Interpretation of environmental input requires visual and auditory skills.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to conduct presentations, facilitate group discussions, and participate in meetings and educational activities.
• May require occasional standing and walking during training sessions and organizational activities.

Other

• Promotes the use of available WRH resources, policies, and educational tools.
• Successfully completes all required training.
• Adheres to applicable WRH policies and procedures.
• Participates in organizational committees, meetings, and initiatives as assigned.
• Performs other duties as assigned by supervision.