What are the responsibilities and job description for the Spa Curator Supervisor position at White Lodging?
Description
Position Information
Location: JW Marriott Charlotte
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Spa Curator Supervisor, you’ll lead and mentor the spa desk team, supporting daily operations while helping create personalized, memorable experiences for every guest.
Responsibilities:
What You’ll Do
What You Can Look Forward To
Position Information
Location: JW Marriott Charlotte
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Spa Curator Supervisor, you’ll lead and mentor the spa desk team, supporting daily operations while helping create personalized, memorable experiences for every guest.
Responsibilities:
What You’ll Do
- Lead and mentor the spa front desk team, training associates to deliver outstanding guest service in line with brand standards.
- Oversee reservations for spa services and cabanas, maximizing sales opportunities and ensuring accurate communication of details.
- Manage daily financial processes, including submitting reports, reconciling payments, and monitoring retail performance.
- Maintain an organized and welcoming spa environment by ensuring cleanliness, proper inventory levels, and equipment readiness.
- Greet guests warmly, assist with reservations or directions, and provide knowledgeable information about the spa, hotel, and local area.
- Support the safety and security of the spa, ensuring access is limited to authorized guests.
- Collaborate with the Spa Director on operational improvements, guest satisfaction strategies, and revenue growth initiatives.
- Assist with furniture setup, product movement, and preparation for special spa events.
- Previous spa, hospitality, or customer service experience with supervisory or leadership responsibilities.
- Strong communication and interpersonal skills, with an ability to create memorable guest experiences.
- Knowledge of scheduling systems, retail operations, and basic accounting procedures.
- Organizational skills to manage inventories, track sales, and maintain operational standards.
- Physical ability to lift up to 25 lbs., stand for long periods, and assist with moving furniture or supplies as needed.
What You Can Look Forward To
- Medical, Dental, and Vision insurance (starting Day 1)
- Life Insurance and Disability Insurance
- Paid Parental Leave
- DailyPay option
- Employee Assistance Program (EAP)
- 401(k) with company match
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development and tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities for growth